Strategic Operations Leader

hace 1 mes

Xico, México Hsbc A tiempo completo
About the Role

We are seeking a Strategic Operations Leader to join our team at HSBC, one of the largest banking and financial services organisations in the world. This role offers a unique opportunity to make a real impact on our business and help us achieve our goals.

As a Strategic Operations Leader, you will be responsible for leading and motivating staff with widely differing aspirations working in an operational environment where deadlines are critical. You will create and retain a culture of 'one team' within and across sites, manage attrition across the function, and up-skill staff to achieve business/individual goals.

Job Description

The main objective of this role is to support the Data Services Strategy and ensure client data is fit for business consumption at all times. You will require a sound understanding of Client Data Life Cycle, its adherence to meet Customer and Regulatory requirements, and internal data standards set by the Financial Standard Authority.

This role requires strong people and operational leadership in establishing a robust operating model, which takes the function forward in delivering its obligation to business partners. Key responsibilities include:

  • Contribute towards the development of business strategy and operating model of the function
  • Build functional capability of the team. Deliver efficient and effective operations
  • Continually seek ways to improve organisational efficiency by reviewing operating processes and implementing change within remit
  • Championing change initiatives and build a shared culture with business partners and their teams
  • Demonstrate strong understanding of stakeholder needs and priorities and translate them into actions/activities
  • Make key decisions in running operations and making recommendations for more strategic changes
  • Be a role model for the team and demonstrate group values and behavior
Requirements

To be successful in this role, you will need:

  • Minimum 6 years of management experience in managing teams & stakeholders in operational and/or project management role
  • Excellent communication - Both verbal and written
  • Excellent interpersonal skills and ability to manage relationship with senior stakeholders across different geographies
  • Ability to negotiate and collaborate in order to meet organisational goals
  • Ability to take difficult decisions in a complex operational environment
  • Strong business and commercial orientation
  • Good presentation skills, Strong analytical skills with problem solving capability & drive solutions
  • Very good prioritising, planning and organising skills
  • Proven experience in change management and problem-solving
  • Strong orientation on operational risk management
  • Ability to manage resources to continually improve customer service and achieve productivity targets
  • Ability to quickly understand process and add value to business
Salary and Benefits

We offer a competitive salary and benefits package including generous paid leave, flexible working hours, and opportunities for career growth and development. Based on industry standards and location, the estimated annual salary for this role is between $120,000 - $180,000.

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