E-commerce Strategic Operations Manager

hace 4 semanas


Xico, México Uber A tiempo completo
About the Role

We're looking for a highly skilled E-commerce Strategic Operations Manager to join our team at Uber. As a key member of our Merchant program management team, you will be responsible for delivering exceptional customer support and driving business success for our merchants.

This role requires strong program management skills, excellent organizational abilities, and a keen focus on customer satisfaction. You will work closely with various stakeholders across different teams, including Central Ops, Retail Ops, Product, Finance, and Vendor Management.

Your primary goal will be to provide a seamless experience for our merchants by identifying and addressing any gaps in their journey. This involves developing and implementing short-term solutions while also working towards long-term strategic goals.

You will liaise with regional and global partners to ensure alignment on product launches and guarantee that they align with the larger business objectives.

As an E-commerce Strategic Operations Manager, you will have access to Uber's rich dataset and external sources to analyze business needs, define problems, and develop actionable solutions.

What You'll Do
  • Establish a sustainable program management structure and deliver excellent results
  • Cross-functional role with other leads to identify and solve journey-wide gaps, driving efficiency and customer satisfaction
  • Liaise with regional and global partners to generate partner alignment on product launches
  • Analyze business needs and develop actionable solutions using Uber's data

In this role, you will establish high-quality processes, track critical metrics, and set a high bar for performance. Your expertise in managing complex operations, prioritizing tasks, and collaborating with cross-functional teams will be invaluable assets to our organization.

Requirements
  • Strong program management skills with excellent organizational, time management, and prioritization abilities
  • Proven experience managing cross-functional projects with multiple stakeholders
  • Ability to manage complex operations, prioritize tasks, and collaborate effectively
  • Effective stakeholder management and communication skills
Estimated Salary Range

$120,000 - $180,000 per year, depending on location and experience



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