Global Onboarding Strategist

hace 3 semanas


Xico, México Siteminder A tiempo completo
About Us

Siteminder is a world-leading hotel commerce platform, supporting 44,500 hotels in 150 countries. We've helped everyone from boutique hotels to big chains, enabling travellers to book unique accommodations.

Job Description

We are seeking an experienced Senior Customer Onboarding Manager to join our team in Mexico City. As a key member of our onboarding management team, you will be responsible for coaching, engaging, supervising, leading and developing a team to deliver excellent implementation and training services.

Key Responsibilities:
  • Oversee the overall operation of a multilingual team of managers
  • Collaborate with Sales, Key Account Management, product specialists and other regional OnBoarding Team Leads
  • Identify training needs and provide management coaching to managers
  • Monitor and delivery of team performance across three teams

Requirements:

  • Extensive proven work experience as a team leader, supervisor, or manager
  • High level of English
  • Strong team leadership / mentoring skills
  • Experience working within an SLA and KPI driven environment
  • Proven experience in customer support or training/enablement environment

What You'll Get:

  • Mental health and well-being initiatives
  • Generous parental leave policy
  • Paid birthday, study and volunteering leave every year
  • Sponsored social clubs, team events, and celebrations
  • Employee Resource Groups (ERG) to help you connect and get involved

Salary: $80,000 - $120,000 per annum, depending on experience



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