Technical Innovation Specialist
hace 2 meses
We are seeking a Technical Innovation Specialist to join our team at Mondelez International. In this role, you will be responsible for driving customer satisfaction and ensuring that all visitors have a first-class experience.
Your key responsibilities will include:
- Allocating people resources to manage customer volumes and deliver excellent customer service
- Ensuring the area meets health, safety, and hygiene standards, including leading and managing safe evacuations in emergency situations
- Managing customer concerns and complaints, escalating as necessary, and supporting accident and complaint investigations
- Providing training, coaching, and feedback to area team members to aid development and performance management
- Managing resources to ensure effective service to customers
To be successful in this role, you will need:
- A high degree of interpersonal and customer service skills with the ability to positively interact with all levels of people in a professional and courteous manner
- Confident presentation and public speaking skills
- First-level team leadership skills
- The ability to thrive in pressure situations, particularly associated with large numbers of people
- Competent organizational skills, able to plan and organize people and tasks effectively
- Good numeracy skills
Mondelez International is a leading global snack company with a diverse portfolio of iconic brands, including Trident, Oreo, and Philadelphia. We are committed to delivering exceptional customer experiences and value-driven innovation. As a Technical Innovation Specialist, you will play a critical role in helping us achieve our goal of making snacking better for everyone.
We offer a competitive salary range of $45,000 - $65,000 per year, depending on location and experience.
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