Customer Support Technical Specialist

hace 1 mes


Tlalnepantla, México Melise Co A tiempo completo

At Melise Co, we are seeking a skilled Customer Support Technical Representative to join our team.

Company Overview

We value our customers and strive to provide exceptional support. As a member of our team, you will be responsible for managing customer experiences through a call center.

Job Description

This role requires keeping a pulse on the voice of our customers to understand field issues, prioritize tasks and manage your time efficiently.

Key Qualifications

  • 5+ years' experience in a customer/technical support role
  • An engineering degree is a plus
  • Experience working in the dental field (lab, dental school, dental office)
  • Familiarity with ZenDesk/ERP software
  • Excellent communication skills
  • Experience with 3D Printing or Dental workflow is a plus
  • Communication and computer skills
  • Attention to detail
  • Portuguese is a plus

Salary

$18,000.00 per month

Work Hours

Full-time position, 8-hour shift

Benefits

  • Pension plan
  • Food vouchers

Education

Minimum bachelor's degree (required)

Work Environment

On-site employment



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