Empleos actuales relacionados con Customer Success Manager - Miguel Hidalgo, Ciudad de México - Pepsico
-
Customer Success Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México Pepsico A tiempo completoJob Summary:As a Customer Success Manager at PepsiCo, you will be responsible for ensuring the optimal end-user product experience by quarterbacking technical problem/incident resolution in a timely manner for all sustain issues that may arise.Key Responsibilities:Properly report sustain status to business and program leadership in the required frequency,...
-
Customer Success Manager
hace 3 semanas
Miguel Hidalgo, Ciudad de México Pepsico A tiempo completoJob Title: Customer Success ManagerAbout the Role:We are seeking a highly skilled Customer Success Manager to join our team at PepsiCo. As a key member of our organization, you will be responsible for ensuring the optimal end-user product experience, fielding technical problem/incident resolution, and reporting sustain status to business and program...
-
IBP Customer Success Manager
hace 1 mes
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a Customer Success Manager, you will play a critical role in driving the adoption and operational excellence of digital products across the organization.ResponsibilitiesLead the development and implementation of digital product strategies...
-
Customer Data Manager
hace 3 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a Customer Data Manager, you will play a critical role in ensuring the accuracy and integrity of our customer data, driving business growth and customer satisfaction.As a key member of our data governance team, you will be responsible for...
-
Product Delivery Senior Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewWe are PepsiCo, a leading food and beverage company with a rich history of innovation and commitment to excellence. We are seeking a highly skilled and experienced Senior Manager to lead our Product Delivery and Operations team for Global Commercial and Consumer Applications.This is an exciting opportunity to join a dynamic and fast-paced team that...
-
Product Delivery Senior Manager
hace 2 meses
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to lead and provide technical guidance to sustain operations analysts and ensure the delivery of high-quality application sustain services. This role requires a blend of technical acumen, operational excellence, and leadership capabilities.Key ResponsibilitiesLead and manage a team of...
-
Customer Service Representative
hace 2 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoCustomer Service RepresentativeAt PepsiCo, we're looking for a skilled Customer Service Representative to join our team. As a Contact Center Operator, you will be responsible for providing outstanding customer service to customers and employees in the California, Mountain, and Midwest Market Units.Your Key ResponsibilitiesAnswer and provide outstanding...
-
Financial Modeling and KPIs Associate Manager
hace 2 meses
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout the RolePepsiCo is seeking a highly skilled Financial Modeling & KPIs Associate Manager to join our corporate Strategy & Transformation team. As a key member of our team, you will play a critical role in supporting data-driven strategic initiatives by developing financial models and implementing metrics that evaluate the performance or viability of...
-
Customer Service Process Specialist
hace 6 días
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewWe are PepsiCo, a leading global food and beverage company with a rich history and a commitment to delivering exceptional customer experiences.As a Customer Service Analyst, you will play a critical role in ensuring the success of our order management processes and driving gold standard customer service across Argentina.Your key responsibilities will...
-
Financial Modeling and KPIs Associate Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is seeking a highly skilled Financial Modeling and KPIs Associate Manager to support corporate Strategy & Transformation initiatives. As a key member of the Data, Analytics & AI team, you will develop financial models and implement metrics to evaluate the performance or viability of strategic initiatives.This managerial role involves tracking...
-
Service Operations Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México Milwaukee Tool A tiempo completoJob Overview:As a Service Specialist at Milwaukee Tool, you will play a critical role in ensuring the success of our Authorized Service Centers (ASCs) and delivering exceptional customer experiences. This position requires a strong leader who can supervise the operation of ASCs, drive quality and efficiency, and foster strong relationships with customers and...
-
Senior Brand Manager
hace 2 meses
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Brand Manager to lead the development and growth of our Cleaners category in Mexico.As a key member of our marketing team, you will be responsible for driving business growth through effective execution of our 5P's strategy, providing regular updates to our Marketing Director and Local...
-
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoAbout the RoleWe are seeking a highly skilled Financial Modeling and KPIs Associate Manager to join our team at PepsiCo. As a key member of our corporate Strategy & Transformation team, you will play a critical role in supporting data-driven decision-making and driving business growth.Key ResponsibilitiesDevelop and Implement Financial Models: Create and...
-
Financial Modeling and KPIs Associate Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewWe are PepsiCo, a leading food and beverage company with a rich history of innovation and growth. Our corporate strategy and transformation team is seeking a highly skilled Financial Modeling and KPIs Associate Manager to support our strategic initiatives.This role will involve developing financial models and implementing metrics to evaluate the...
-
Digital Product Delivery Manager
hace 2 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and growth. We are seeking a highly skilled Digital Product Delivery Manager to join our team and help drive our digital transformation.The ideal candidate will have a strong background in software development, IT service management, and customer success. They will be...
-
Senior Brand Manager
hace 4 semanas
Miguel Hidalgo, Ciudad de México Colgate-Palmolive A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced Senior Brand Manager to lead the development and growth of our Cleaners category in Mexico.Key ResponsibilitiesDevelop and execute brand growth plans to drive category expansion and revenue growthManage and control P&L and budget planning to ensure business objectives are metLead commercial...
-
Global Agriculture Services Manager
hace 2 meses
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to sustainability. As a Senior Global Agriculture Services Manager, you will play a critical role in driving the company's agricultural strategy and ensuring the long-term sustainability of our potato supply chain.ResponsibilitiesDevelop and implement...
-
Software Engineering Manager
hace 1 semana
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoRole OverviewPepsiCo is a leading food and beverage company seeking a skilled Software Engineering Manager to drive technical leadership and innovation. As a key member of our team, you will be responsible for setting the technical direction and ensuring the successful delivery of cloud-based solutions.Key Responsibilities:Technical Leadership: Drive...
-
IT Audit Manager
hace 3 semanas
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverviewPepsiCo is a leading food and beverage company with a rich history of innovation and commitment to excellence. As a global organization, we are constantly seeking talented individuals to join our team and contribute to our success.The OpportunityOur Corporate Audit team is responsible for providing objective insights into our business risks and...
-
Lead Operations Specialist
hace 2 meses
Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completoOverview We Are PepsiCo Join PepsiCo and Dare for Better. We are a dynamic environment for inquisitive minds, innovators, and change-makers. Our mission is to create a brighter future through collaboration and commitment to excellence. Being part of PepsiCo means joining one of the largest food and beverage corporations globally, with our renowned...
Customer Success Manager
hace 2 meses
We are seeking a highly skilled Customer Success Manager to join our team at PepsiCo. As a key member of our organization, you will be responsible for ensuring the optimal end-user product experience and resolving technical issues in a timely manner.
Key Responsibilities- Quarterback optimal end-user product experience, fielding technical problem/incident resolution in a timely manner for all sustain issues that may arise.
- Properly report sustain status to business and program leadership in the required frequency. Reporting to include System Stability and Usage Statistics, as well as updates on the Change Request Backlog.
- Through your team, ensure all relevant SLAs are met, including but not limited to: uptime, system performance, defect resolution and nightly data pipeline completion.
- Act as the single point of contact for any and all sustain related items for Product & Market Leadership, building a strong working relationship.
- For future Product deployments, size / establish required sustain organization (adding team and resources to current sustain organization) and manage transition to sustain to properly support business during and after Hypercare.
- Interface with Product, Service Design, IT, Data Engineering and Data Science regarding customer/end-user feedback to shape future product roadmap and help drive adoption.
- Own the Market Change Request backlog and work with Product Managers to review, approve, prioritize and schedule ongoing improvements.
- Establish post-deployment adoption activities to closely monitor the technical health and performance of digital products.
- Develop a trusted advisor relationship with Product Owners, Technical Program Managers, Software Reliability Engineering teams, and business stakeholders.
- Identify and implement key incident prediction and prevention opportunities to drive faster mean-time-to-resolution.
- Frequent communication with program leadership to sustain and shape product lifecycle and requires to nimbly switch between strategic and tactical initiatives to achieve technical, and business goals.
- Execute IT Service Management (ITSM) processes and interact with ServiceNow, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets.
- 8 years of work experience, or 3-5 years of experience as a Sustain Lead / Customer Success Manager, either in CPG industry or with a Top-Tier consulting firm.
- The ideal Customer Success Manager will be highly quantitative, have great judgment, able to connect dots across workstreams, and efficiently work cross-functionally across teams to ensure software is meeting customer/end-user expectations.
- The Customer Success Manager will take a pragmatic approach resolving software incidents, including the ability to triangulate root causes and work effectively with external and internal teams to meet objectives.
- Exceptional business relationship skills including the ability to communicate effectively both internally and externally. You can communicate complex technical data to a non-technical person in a concise, clear, and easily understood manner.
- A firm understanding of SRE (Software Reliability Engineering) and IT Service Management (ITSM) processes with a track record for monitoring and triaging software incidents. You recognize the difference between resolving incidents and providing a seamless customer/end-user experience.
- o9 software as a service/ Integrated business planning experience, this can be either general experience or technical in nature.
- Experience in leading high-performing teams.
- Deep hands-on technical expertise, excellent verbal and written communication skills.
- Sharp analytical abilities and proven process engineering skills.
- Driving for Results: Demonstrates perseverance and resilience in the pursuit of goals. Confronts and works to resolve tough issues. Exhibits a \"can-do\" attitude and a willingness to take on significant challenges.
- Decision Making: Quickly analyses complex problems to find actionable, pragmatic solutions. Sees connections in data, events, trends, etc. Consistently works against the right priorities.
- Collaborating: Collaborates well with others to deliver results. Keeps others informed so there are no unnecessary surprises. Effectively listens to and understands what other people are saying.
- Communicating and Influencing: Ability to build convincing, persuasive, and logical storyboards. Strong executive presence. Able to communicate effectively and succinctly, both verbally and on paper.
- Motivating and Inspiring Others: Demonstrates a sense of passion, enjoyment, and pride about their work. Demonstrates a positive attitude in the workplace. Embraces and adapts well to change. Creates a work environment that makes work rewarding and enjoyable.
- Technical Knowledge and Skills: Strong ServiceNow, Terraform, Octopus, AKS, Python, AppDynamics/Datadog/ELK Stack, Pager Duty or other AIOps toolsets skillsets.
We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a work force and innovation for the organization.
"}