Customer Service Process Specialist

hace 2 semanas


Miguel Hidalgo, Ciudad de México PepsiCo A tiempo completo
Overview

We are PepsiCo, a leading global food and beverage company with a rich history and a commitment to delivering exceptional customer experiences.

As a Customer Service Analyst, you will play a critical role in ensuring the success of our order management processes and driving gold standard customer service across Argentina.

Your key responsibilities will include:

  1. Ensuring day-to-day order processing for Argentina, including order confirmation, reporting, and decision-making support activities.
  2. Providing stock check validation to create deliveries in our system.
  3. Synchronizing the supply network to define, implement, monitor, and achieve continuous improvement of the 'Order to Cash' process.
  4. Backfilling other Order Management Analysts on vacations.

Qualifications

We are looking for a highly motivated and detail-oriented individual with a working knowledge of order processing and the order life-cycle. Proficiency in Microsoft Excel and intermediate-level English are also required.

If you are a driven and customer-focused professional with a passion for delivering exceptional results, we encourage you to apply.

What you can expect from us:

We offer a range of benefits and opportunities for growth and development, including:

  • Opportunities to learn and develop every day through a wide range of programs.
  • Internal digital platforms that promote self-learning.
  • Development programs according to leadership skills.
  • Specialized training according to the role.
  • Learning experiences with internal and external providers.
  • Recognition programs for seniority, behavior, leadership, moments of life, among others.
  • Financial wellness programs that will help you reach your goals in all stages of life.
  • A flexibility program that will allow you to balance your personal and work life, adapting your working day to your lifestyle.
  • And because your family is also important to us, they can also enjoy benefits such as our Wellness Line, thousands of Agreements and Discounts, Scholarship programs for your children, Aid Plans for different moments of life, among others.

We are an equal opportunity employer and value diversity at our company. We do not discriminate based on race, religion, color, national origin, gender, sexual orientation, age, marital status, veteran status, or disability status. We respect and value diversity as a workforce and innovation for the organization.



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