Senior Manager, Collections and Credit Operations

hace 2 días


Ciudad de México, Ciudad de México Maersk A tiempo completo
About the Role

We are seeking an experienced Senior Manager to lead our collections and credit operations team. This is a key leadership position responsible for managing daily activities, providing guidance to team members, and participating in transactional work as required.

Key Responsibilities
  • Manage daily people leadership in smaller sub-teams, focusing on specific sub-processes or geographies.
  • Provide input and manage the daily activities under the supervision and guidance of the manager.
  • Coach team members based on your expertise and experience.
  • Participate in transactional work as required.
Work Scope
  • Collections: Responsible for managing the collection process, ensuring timely payments from customers.
  • Dunning: Ensure that overdue payments are followed up with customers in a professional manner.
  • Credit management: Manage credit limits, assess creditworthiness of customers, and ensure compliance with company policies.
  • Payment application: Process payment applications from customers, ensuring accurate and timely processing.
  • On account monitoring: Monitor customer accounts, identifying potential issues and taking corrective action.
  • Coordination to clusters: Collaborate with other teams to ensure effective cluster management.
  • Coordination dispute teams: Work with dispute teams to resolve customer complaints and disputes.
Requirements
  • Senior-level experience in collections, credit management, or a related field.
  • Excellent leadership and communication skills.
  • Ability to analyze complex data and make informed decisions.
  • Proficient in Microsoft Office, particularly Excel.
What We Offer
  • A competitive salary range of $80,000 - $110,000 per year, depending on experience.
  • A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
  • The opportunity to work with a global leader in the shipping industry.


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