Senior Manager, Collections and Credit Operations
hace 2 días
We are seeking an experienced Senior Manager to lead our collections and credit operations team. This is a key leadership position responsible for managing daily activities, providing guidance to team members, and participating in transactional work as required.
Key Responsibilities- Manage daily people leadership in smaller sub-teams, focusing on specific sub-processes or geographies.
- Provide input and manage the daily activities under the supervision and guidance of the manager.
- Coach team members based on your expertise and experience.
- Participate in transactional work as required.
- Collections: Responsible for managing the collection process, ensuring timely payments from customers.
- Dunning: Ensure that overdue payments are followed up with customers in a professional manner.
- Credit management: Manage credit limits, assess creditworthiness of customers, and ensure compliance with company policies.
- Payment application: Process payment applications from customers, ensuring accurate and timely processing.
- On account monitoring: Monitor customer accounts, identifying potential issues and taking corrective action.
- Coordination to clusters: Collaborate with other teams to ensure effective cluster management.
- Coordination dispute teams: Work with dispute teams to resolve customer complaints and disputes.
- Senior-level experience in collections, credit management, or a related field.
- Excellent leadership and communication skills.
- Ability to analyze complex data and make informed decisions.
- Proficient in Microsoft Office, particularly Excel.
- A competitive salary range of $80,000 - $110,000 per year, depending on experience.
- A comprehensive benefits package, including health insurance, retirement plan, and paid time off.
- The opportunity to work with a global leader in the shipping industry.
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