Technical Quality Manager Early Talent
hace 2 días
ROLE DESCRIPTION
A Technical Quality Manager is responsible for defining and orchestrating the portfolio of services to SAP Premium Engagement Customers. As a trusted advisor on-site with the customer, you have a crucial role in supporting the setup and execution of the customer digital transformation roadmap with SAP services. Based on your SAP track record, you have both the functional and/or technical experience and coordination skills to orchestrate SAP global teams and specialists to create tangible business outcomes for our customers. The Technical Quality Manager effectively combines the roles of a portfolio manager (identifying and prioritizing Premium Engagement Services with customers) and service delivery manager (ensuring Premium Engagement Services are delivered as contracted).
KEY AREAS OF RESPONSIBILITIES AND TASKS
Management of the customer engagement
- Establish a trusted relationship with the customer to drive action plans.
- Define the Premium Engagement portfolio & service plan with the customer.
- Identify innovation opportunities leveraging SAP's technology innovation portfolio.
- Review services delivered by SAP as part of the engagement and discussions with main stakeholders from the customer or partner organizations and other SAP lines of business.
- Support the adoption of the SAP recommendations from the services delivered, by the customer and/or partner.
- Periodically prepare and present reporting.
Anticipation and identification of risks and top issues
- Anticipate and identify functional/technical risks and top issues.
- Drive prevention of risks and resolution of issues according to engagement deliverables.
- Escalation management for critical situations.
Engagement Extension and Renewals
- Ensure value recognition and visibility of value delivered at the customer.
- Support extensions of the contract and renewal towards the contract end date.
REQUIREMENTS
Candidates must fulfill the following requirements:
- Bachelor's degree required in business, engineering, computer science, or management information systems.
- Ability to handle ambiguous situations.
- Strong people leadership and management skills.
- Problem-solving skills and strong work ethic are required.
- Excellent verbal, written, and presentation communication skills.
- Fluent in English and Spanish (written and oral) are a must.
- Portuguese (written and oral) is a plus.
- Open to travel.
- Work experience is a plus.
Position is based in Monterrey."}
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