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Mobile Device Management Specialist
hace 2 meses
Job Summary
We are seeking a highly skilled Mobile Device Management Specialist to join our team at SAP. As a key member of our IT department, you will be responsible for overseeing and supporting a large mobile device fleet, ensuring secure and efficient device management.
Key Responsibilities
- Manage Mobile Device Fleet: Oversee and support a large mobile device fleet consisting of approximately 10,000 Android devices and 95,000 iPhones and iPads.
- MDM Expertise: Utilize and manage Mobile Device Management (MDM) tools, specifically Jamf Pro for Apple devices and Microsoft Intune for Android devices, to ensure secure and efficient device management.
- Device Support: Provide advanced technical support for mobile devices, addressing issues related to hardware, software, and connectivity.
- Mobile Security: Implement and enforce mobile security policies to protect devices from threats and ensure compliance with enterprise security standards.
- Collaboration: Work closely with a global, fully virtual team to coordinate support, share knowledge, and develop best practices for mobile device management.
- Documentation: Create and maintain comprehensive documentation related to device management processes, security protocols, and support procedures.
- Training and Development: Educate team members and end-users on mobile device usage, security practices, and troubleshooting techniques.
Requirements
- MDM Proficiency: Deep knowledge and hands-on experience with Mobile Device Management (MDM) tools, specifically Jamf Pro for Apple devices and Microsoft Intune for Android devices.
- Technical Expertise: Strong understanding of mobile device support, including troubleshooting hardware, software, and connectivity issues for both Android and iOS platforms.
- Mobile Security Knowledge: Extensive knowledge of mobile security best practices, including the implementation and management of security policies to safeguard devices and data.
- Customer Focus: Strong customer service orientation with a commitment to meeting the needs of internal and external stakeholders.
About SAP
SAP is a global leader in enterprise software and software-related services. Our culture of inclusion, focus on health and well-being, and flexible working models help ensure that everyone - regardless of background - feels included and can run at their best. At SAP, we believe we are made stronger by the unique capabilities and qualities that each person brings to our company, and we invest in our employees to inspire confidence and help everyone realize their full potential.
Equal Employment Opportunity
SAP is an equal opportunity employer and welcomes applications from diverse candidates. We are committed to creating an inclusive work environment that values diversity and promotes equal opportunities for all employees.
