Application Support Senior Analyst
hace 2 semanas
**Technical Expertise**:
The Senior Application Support role at Citi involves providing technical and business support for users of our applications. This includes resolving issues efficiently, driving stability, efficiency, and effectiveness improvements to help the business succeed.
Key responsibilities include:
- Performing start of day checks, continuous monitoring, and regional handover to ensure smooth operations.
- Developing and maintaining technical support documentation to facilitate knowledge sharing.
- Assessing risk and impact of production issues and escalating to business and technology management in a timely manner.
- Partnering with development and production support areas to prioritize bug fixes and support tooling requirements.
- Engaging in post-implementation analysis to ensure successful system design and functionality.
**Requirements**:
The ideal candidate will have 5-8 years of experience in an Application Support role, with advanced execution capabilities and ability to adjust quickly to changes and re-prioritization. They will also possess effective written and verbal communication skills, demonstrated analytical skills, and knowledge/experience of problem management tools.
**Education**:
A Bachelor's/University degree or equivalent experience is required.
**Language**:
Fluency in English is required and will have contact with global teams.
Citi is an equal opportunity and affirmative action employer.
We are committed to diversity and inclusion in the workplace.
View the EEO is the Law poster.
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