Senior Application Support Analyst

hace 2 semanas

Xico, México Citi A tiempo completo

Job Title: Senior Application Support Analyst

Job Summary:

Citi is seeking a highly skilled Senior Application Support Analyst to provide technical and business support for users of Citi Applications. The ideal candidate will have a strong background in application support, with experience in troubleshooting and resolving complex technical issues.

Key Responsibilities:

  • Provide technical and business support for users of Citi Applications
  • Troubleshoot and resolve complex technical issues
  • Develop and maintain technical support documentation
  • Assess risk and impact of production issues and escalate to business and technology management in a timely manner
  • Partner with development and production support areas to prioritize bug fixes and support tooling requirements
  • Engage in post-implementation analysis to ensure successful system design and functionality
  • Ensure essential procedures are followed and help to define operating standards and processes
  • Act as a liaison between users/traders, interfacing internal technology groups and vendors
  • Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
  • Acts as advisor or coach to new or lower level analysts
  • Provides evaluative judgment based on analysis of factual information in complicated and unique situations
  • Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
  • Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
  • Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
  • Performs other duties and functions as assigned
  • Has the ability to operate with a limited level of direct supervision
  • Can exercise independence of judgement and autonomy
  • Acts as SME to senior stakeholders and/or other team members

Requirements:

  • 5-8 years experience in an Application Support role
  • Experience with some programming languages and willingness/ability to learn
  • Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
  • Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
  • Demonstrated analytical skills
  • Issue tracking and reporting using tools
  • Knowledge/experience of problem Management Tools
  • Good all-round technical skills
  • Effectively share information with other support team members and with other technology teams
  • Ability to plan and organize workload
  • Consistently demonstrates clear and concise written and verbal communication skills
  • Ability to communicate appropriately to relevant stakeholders

Education:

Bachelor's/University degree or equivalent experience

Experience in an Application Support role

IT Support experience with UNIX, Oracle/SQL-Server, Windows

Knowledge of AA or Xceptor or Appian tools

RPA Development and implementation experience in RPA tools - AA or Xceptor (desirable)

AA or Xceptor or Appian certification (Desirable)

Knowledge of Scripting Languages (e.g: Python, Java Script)

Understanding of client-server architecture (clustered and non-clustered)

Basic Networking knowledge (Load balancers, Network Protocols)

Knowledge of ITRS Monitoring and uDeploy (desirable)

Knowledge of WebSphere Architecture and Business Objects (desirable)

Participation in some process improvements

Be able to work under pressure

Analytical and troubleshooting skills

Good interpersonal and communication skills

Experience with some programming languages and willingness/ability to learn

Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization

Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand

Demonstrated analytical skills

Issue tracking and reporting using tools

Knowledge/experience of problem Management Tools

Good all-round technical skills

Effectively share information with other support team members and with other technology teams

Ability to plan and organize workload

Consistently demonstrates clear and concise written and verbal communication skills

Ability to communicate appropriately to relevant stakeholders

Job Family Group:

Technology

Job Family:

Applications Support

Time Type:

Full time

Citi is an equal opportunity and affirmative action employer.

Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.

View the "EEO is the Law" poster. View the EEO is the Law Supplement.

View the EEO Policy Statement.

View the Pay Transparency Posting

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