Senior Application Support Analyst
hace 4 semanas
Job Title: Senior Application Support Analyst
Job Summary:
Citi is seeking a highly skilled Senior Application Support Analyst to provide technical and business support for users of Citi Applications. The ideal candidate will have a strong background in application support, with experience in troubleshooting and resolving complex technical issues.
Key Responsibilities:
- Provide technical and business support for users of Citi Applications
- Troubleshoot and resolve complex technical issues
- Develop and maintain technical support documentation
- Assess risk and impact of production issues and escalate to business and technology management in a timely manner
- Partner with development and production support areas to prioritize bug fixes and support tooling requirements
- Engage in post-implementation analysis to ensure successful system design and functionality
- Ensure essential procedures are followed and help to define operating standards and processes
- Act as a liaison between users/traders, interfacing internal technology groups and vendors
- Expected to be able to raise problems to appropriate technology and business teams, while adhering to Service Level Agreements
- Acts as advisor or coach to new or lower level analysts
- Provides evaluative judgment based on analysis of factual information in complicated and unique situations
- Directly impacts the business by ensuring the quality of work provided by self and others; impacts own team and closely related work teams
- Exhibits sound and comprehensive communication and diplomacy skills to exchange complex information
- Active involvement in and ownership of Support Project items, covering Stability, Efficiency, and Effectiveness initiatives
- Performs other duties and functions as assigned
- Has the ability to operate with a limited level of direct supervision
- Can exercise independence of judgement and autonomy
- Acts as SME to senior stakeholders and/or other team members
Requirements:
- 5-8 years experience in an Application Support role
- Experience with some programming languages and willingness/ability to learn
- Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
- Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
- Demonstrated analytical skills
- Issue tracking and reporting using tools
- Knowledge/experience of problem Management Tools
- Good all-round technical skills
- Effectively share information with other support team members and with other technology teams
- Ability to plan and organize workload
- Consistently demonstrates clear and concise written and verbal communication skills
- Ability to communicate appropriately to relevant stakeholders
Education:
Bachelor's/University degree or equivalent experience
Experience in an Application Support role
IT Support experience with UNIX, Oracle/SQL-Server, Windows
Knowledge of AA or Xceptor or Appian tools
RPA Development and implementation experience in RPA tools - AA or Xceptor (desirable)
AA or Xceptor or Appian certification (Desirable)
Knowledge of Scripting Languages (e.g: Python, Java Script)
Understanding of client-server architecture (clustered and non-clustered)
Basic Networking knowledge (Load balancers, Network Protocols)
Knowledge of ITRS Monitoring and uDeploy (desirable)
Knowledge of WebSphere Architecture and Business Objects (desirable)
Participation in some process improvements
Be able to work under pressure
Analytical and troubleshooting skills
Good interpersonal and communication skills
Experience with some programming languages and willingness/ability to learn
Advanced execution capabilities and ability to adjust quickly to changes and re-prioritization
Effective written and verbal communications including ability to explain technical issues in simple terms that non-IT staff can understand
Demonstrated analytical skills
Issue tracking and reporting using tools
Knowledge/experience of problem Management Tools
Good all-round technical skills
Effectively share information with other support team members and with other technology teams
Ability to plan and organize workload
Consistently demonstrates clear and concise written and verbal communication skills
Ability to communicate appropriately to relevant stakeholders
Job Family Group:
Technology
Job Family:
Applications Support
Time Type:
Full time
Citi is an equal opportunity and affirmative action employer.
Qualified applicants will receive consideration without regard to their race, color, religion, sex, sexual orientation, gender identity, national origin, disability, or status as a protected veteran.
View the "EEO is the Law" poster. View the EEO is the Law Supplement.
View the EEO Policy Statement.
View the Pay Transparency Posting
-
Application Support Senior Analyst
hace 1 mes
Xico, México Citi A tiempo completoJob Title: Application Support Senior AnalystThe Application Support Senior Analyst plays a critical role in ensuring the stability, efficiency, and effectiveness of Citi's applications. This position requires a strong technical background, excellent communication skills, and the ability to work collaboratively with various...
-
Application Support Senior Analyst
hace 4 semanas
Xico, México Citi A tiempo completo**Technical Expertise**:The Senior Application Support role at Citi involves providing technical and business support for users of our applications. This includes resolving issues efficiently, driving stability, efficiency, and effectiveness improvements to help the business succeed.Key responsibilities include:Performing start of day checks, continuous...
-
Application Support Technical Lead
hace 2 semanas
Xico, México Citi A tiempo completoAbout CitiCiti is a leading global bank serving consumers, corporations, governments and institutions. Our mission is to make a meaningful difference in the lives of our customers, communities and employees.Job SummaryWe are seeking an experienced Application Support Senior Analyst to join our team. This role will provide technical and business support for...
-
Technical Support Analyst
hace 5 días
Xico, México Citi A tiempo completoJob Summary:Citi is seeking a Technical Support Analyst - Application Expert to join our team. As a key member of the Applications Support group, you will provide technical and business support for users of Citi Applications. The ideal candidate will have a strong understanding of application support principles and excellent communication skills.About the...
-
Application Support Specialist
hace 4 semanas
Xico, México Thomson Reuters A tiempo completoAbout the RoleIn this opportunity as Application Support Analyst - Customer Service, you will:* Drive continual service improvement and innovation in productivity, software quality, and reliability, including meeting/exceeding SLAs.* Responsible for monitoring and analyzing business operational and technical key metrics.* Effectively articulate complex...
-
Senior Financial Analyst
hace 1 mes
Xico, México Google A tiempo completo**About the Role**:We are seeking a highly skilled Senior Financial Analyst to join our team at Google. As a Senior Financial Analyst, you will be responsible for performing financial analysis and providing insights to support business decisions.**Key Responsibilities**:• Perform financial analysis and modeling to support business decisions• Develop and...
-
Senior Systems Analyst II
hace 1 mes
Xico, México Allstate Insurance Company A tiempo completoJob Title: Senior Systems Analyst IINational General, a part of The Allstate Corporation, is seeking a highly skilled Senior Systems Analyst II to join our team. As a key member of our Production Support team, you will be responsible for creating high-level technical designs for complex projects and maintenance efforts.Key Responsibilities:Manage all input...
-
Senior Patient Support IT Business Analyst
hace 1 semana
Xico, México Novartis A tiempo completoAbout the RoleWe are seeking a skilled Senior Patient Support IT Business Analyst to contribute to creating consistency and traceability between user requirements, functional specifications, and testing & validation.The ideal candidate will support validation and testing as appropriate, ensuring adherence to Security and Compliance policies and procedures...
-
Senior Application Support Specialist
hace 1 mes
Xico, México Citi A tiempo completoJob SummaryThe Senior Application Support Specialist provides technical and business support for users of Citi Applications. This includes providing quick resolutions to app issues, driving stability, efficiency, and effectiveness improvements to help the business succeed.Key ResponsibilitiesStart of day checks, continuous monitoring, and regional...
-
Senior Application Support Specialist
hace 4 semanas
Xico, México Citi A tiempo completo**Job Overview**Citi is seeking a highly skilled Sr. Application Support to join our team. As a key member of our Application Support group, you will be responsible for providing technical and business support to users of our applications.Responsibilities:Technical Support: Provide technical support to users of our applications, including troubleshooting and...
-
Senior Application Support Specialist
hace 6 días
Xico, México Citi A tiempo completoOverviewCiti, a leading global bank, is seeking an experienced Senior Application Support Specialist to join our production operations team. As a key member of our support team, you will be responsible for ensuring the stability and efficiency of our applications, providing technical and business support to users, and driving improvements in system design...
-
Data Science Senior Analyst
hace 1 mes
Xico, México Citigroup Inc. A tiempo completoJob Title: Data Science Senior AnalystAt Citigroup Inc., we are seeking a highly skilled Data Science Senior Analyst to join our team. As a Data Science Senior Analyst, you will be responsible for conducting strategic data analysis, identifying insights and implications, and making strategic recommendations. You will also develop data displays that clearly...
-
Retail Application Support Specialist
hace 3 semanas
Xico, México Viseo A tiempo completoJob SummaryWe are looking for a Retail Application Support Specialist to provide POS Application Maintenance support for our American customers.ResponsibilitiesCorrective maintenance: resolving incidents, correcting parameter settings, and modifying development
-
Support Specialist for Application Systems
hace 4 semanas
Xico, México Thomson Reuters A tiempo completoAbout the Role:In this exciting opportunity, you will have the chance to work as an Application Support Analyst at Thomson Reuters. As a key member of our team, you will be responsible for providing top-notch support for our Application Systems.Key Responsibilities:Perform daily service checks and health evaluations of systems' performance and...
-
Senior Data Analyst
hace 6 días
Xico, México Zendesk A tiempo completoJob Title: Senior Data AnalystWe are seeking a highly skilled Senior Data Analyst to join our Go-To-Market (GTM) Intelligence team. The ideal candidate will have 4+ years of experience in business analytics, sales analytics, revenue analytics, marketing analytics, data science, product analytics, or customer analytics.About the Role:The Senior Data Analyst...
-
Senior Business Analyst
hace 4 semanas
Xico, México Sequoia Connect A tiempo completoWe are seeking a highly skilled Senior Business Analyst & Project Manager to lead the implementation of our Microsoft Dynamics 365 CRM platform. The ideal candidate will have a strong background in business analysis, project management, and data analysis.The successful candidate will be responsible for coordinating activities related to the design, coding,...
-
Application Support Analyst
hace 3 semanas
Xico, México Thomson Reuters A tiempo completoAbout the Role:In this opportunity as an Application Support Analyst, you will drive service improvement and innovation in productivity, software quality, and reliability.Responsibilities:Monitor and analyze business operational and technical key metrics.Effectively communicate complex problems, concepts, and solutions to varied audiences.Contribute to the...
-
Senior Reporting Analyst
hace 1 mes
Xico, México Ttec A tiempo completoAt Ttec, we're on the lookout for a Senior Reporting Analyst to join our team in Mexico. As a Senior Reporting Analyst, you'll play a crucial role in providing value-added insights to our Client Operations teams through the generation and analysis of various reports and dashboards.About the RoleWe're seeking a highly skilled and experienced Senior Reporting...
-
Senior Operations Support Analyst
hace 2 semanas
Xico, México Citi A tiempo completoJob DescriptionCiti is seeking a skilled Senior Operations Support Analyst to join our team. As an integral part of our operations, you will play a crucial role in providing day-to-day operations support in alignment with Citi's operations support infrastructure and processes.Main Responsibilities:Provide operations support services, including...
-
Xico, México Citi A tiempo completoCiti is seeking a talented Senior Financial Analyst to join our Operations team. As a key member of our team, you will be responsible for providing financial support and analysis to drive operational excellence.About the RoleThe Senior Financial Analyst will work closely with operations staff, relationship managers, project managers, custodians, and clients...