Senior Application Support Specialist

hace 1 semana


Xico, México Citi A tiempo completo

**Job Overview**

Citi is seeking a highly skilled Sr. Application Support to join our team. As a key member of our Application Support group, you will be responsible for providing technical and business support to users of our applications.

Responsibilities:

Technical Support: Provide technical support to users of our applications, including troubleshooting and resolving issues in a timely manner.

Business Support: Collaborate with business stakeholders to understand their needs and provide solutions to meet those needs.

Process Improvement: Identify opportunities to improve our processes and implement changes to increase efficiency and effectiveness.

Communication: Communicate effectively with users, stakeholders, and team members to ensure that issues are resolved and that stakeholders are informed of progress.

Requirements:

Experience: 5-8 years of experience in an Application Support role.

Certifications: Advanced certifications in ITIL or similar methodologies.

Skills: Strong analytical and problem-solving skills, excellent communication and interpersonal skills, and the ability to work effectively in a team environment.

Preferred Qualifications:

Knowledge: Knowledge of middleware technology, database technology, and monitoring and service support technologies.

Experience: Experience with credit card risk portfolio evaluation systems, credit decision, credit origination, credit cards authorization, fraud detection systems, PYME and mortgage products.

Certifications: Certifications in credit card risk portfolio evaluation systems, credit decision, credit origination, credit cards authorization, fraud detection systems, PYME and mortgage products.

Job Family:** Technology
Job Family:** Applications Support
Time Type:** Full time



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