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Business Relationship Manager

hace 2 meses

Tlaquepaque, Jalisco, México Hewlett Packard A tiempo completo
Job Summary

We are seeking a highly motivated and detail-oriented IT Risk Management Specialist to join our dynamic team at Hewlett Packard. The role actively engages in providing support in identifying, assessing, and mitigating IT risks across our organization. The Business Relationship Manager (BRM) role involves representing the needs of the business in ongoing interactions with IT and ensuring effective communication during critical events. This cross-functional role acts as an intermediary between IT and business units during escalations and participates in continuous improvement activities, contributing proactively to projects and maintaining relationships with stakeholders. This is a high visibility position dealing with all levels of the organization.

Key Responsibilities
  • Assist in the identification and evaluation of IT risks, ensuring a thorough understanding of potential threats and vulnerabilities.
  • Help create communication materials to promote a culture of risk awareness within the organization, fostering a proactive approach to risk management.
  • Prepare regular reports on IT risk management activities, including risk assessments, incidents, and compliance status, and perform Executive presentations to key stakeholders.
  • Support Hewlett Packard business on all Key IT events and issues, actively seeking feedback from them to refine and improve the solutions.
  • Function as an intermediary between IT and the business, function, or geographical unit throughout IT implementation initiatives, ensuring seamless communication and collaboration.
  • Engage in executive level escalations and ensure timely executive communications to key business and IT stakeholders, maintaining a high level of professionalism and discretion.
  • Use standard processes and protocols to complete necessary documentation, issue appropriate alerts, and support the attainment of department functions/objectives, ensuring compliance with organizational policies and procedures.
  • Represent the needs of the business, function, or geography on an ongoing basis to maintain consistent plans between IT and the business, fostering a collaborative and results-driven environment.
  • Solve difficult and complex problems with a fresh perspective, demonstrating good judgment in selecting creative solutions and managing projects independently, with a focus on delivering high-quality results.
  • Lead moderate to high complexity projects, delivering professionally written reports, and support the realization of operational and strategic plans, driving business growth and improvement.
Education & Experience Recommended
  • Four-year or Graduate Degree in Computer Science, Information Technology, or any other related discipline or commensurate work experience or demonstrated competence.
  • Typically has 4-7 years of work experience, preferably in IT projects, process improvement, or a related field or an advanced degree with 3-5 years of work experience.
Preferred Certifications

ITILv3, ITIL 4

Knowledge & Skills
  • Agile Methodology
  • ITIL
  • Business Analysis
  • Business Process
  • Business Requirements
  • Computer Science
  • Data Analysis
  • Process Improvement
  • Project Management
Cross-Org Skills
  • Effective Communication
  • Results Orientation
  • Learning Agility
  • Digital Fluency
  • Customer Centricity
Complexity
  • Responds to moderately complex issues within established guidelines.