Senior Specialist for Operations Excellence

hace 2 semanas


Xico, México Novartis A tiempo completo

**Job Summary:**

We are seeking a highly experienced Specialist for Operations Excellence to join our team at Novartis.

**About the Role:**

As a key member of our Service Management team, you will be responsible for coordinating with Product Lines and Regions to execute tasks that support our global service management operational excellence governance.

**Key Responsibilities:**

- Serve as a liaison for Service Management, providing expertise on all related topics.

- Lead the functional service management team, ensuring standardized services, processes, and tools are in place to deliver efficient, high-quality information.

- Collaborate with stakeholders to meet internal KPIs related to Service Management governance and contribute to optimization initiatives.

- Foster operational excellence and continuous improvement in Service Management.

- Ensure alignment with functional Service Management coordinators and promote our ways of working.

**Requirements:**

IT Educational background or proven work experience, with expertise in Service Now management.

**Skills:**

Data quality assurance, Business Acumen, Performance Management, Planning, Project Management, Risk Management, and Stakeholder Management.

**Languages:**

English.

**Business Area:**

Technology Transformation.

**Job Type:**

Full-time, regular position.



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