Senior Specialist for Operations Excellence
hace 2 semanas
**Job Summary:**
We are seeking a highly experienced Specialist for Operations Excellence to join our team at Novartis.
**About the Role:**
As a key member of our Service Management team, you will be responsible for coordinating with Product Lines and Regions to execute tasks that support our global service management operational excellence governance.
**Key Responsibilities:**
- Serve as a liaison for Service Management, providing expertise on all related topics.
- Lead the functional service management team, ensuring standardized services, processes, and tools are in place to deliver efficient, high-quality information.
- Collaborate with stakeholders to meet internal KPIs related to Service Management governance and contribute to optimization initiatives.
- Foster operational excellence and continuous improvement in Service Management.
- Ensure alignment with functional Service Management coordinators and promote our ways of working.
**Requirements:**
IT Educational background or proven work experience, with expertise in Service Now management.
**Skills:**
Data quality assurance, Business Acumen, Performance Management, Planning, Project Management, Risk Management, and Stakeholder Management.
**Languages:**
English.
**Business Area:**
Technology Transformation.
**Job Type:**
Full-time, regular position.
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