Senior Product Enablement Specialist
hace 2 semanas
Job Summary
We are seeking a skilled Senior Analyst to support the Mastercard Promotions Platform across Latin America, Caribbean, US, and Canada. This role offers an opportunity to lead and engage in many aspects of product enablement & operations - collaborating with regional product managers, program managers and vendors.
Key Responsibilities
- Analysis to Identify required solution and capabilities for customers.
- E2E solution design & campaign enablement for customers (both FIs and non-FIs).
- Ongoing operational support for all launched Promotion programs & campaigns (incl. analytics, performance, technical and operational support i.e., issues resolutions).
- Support/manage queries related to Promotion program changes/updates/adding new functionalities.
- Supports new product / new market enablement activities for regions.
- Ensures relevant processes are followed to ensure quality and compliance.
- Managing vendors & ensure compliance (data, security) for related to rewards platforms.
- Partners with Regional and Global teams including TECH, CIS (Customer Implementation Services), CCM (Customer Configuration Management), LSPS (Loyalty Technology Solutions Platform Support) and Customer Delivery to ensure timely delivery of promotions programs and rapid resolution of any defects or issues.
- Ensure global best practices for rewards product enablement & operations are fully and consistently applied across the regions and globally.
About You
Related working background in Product Management/Product Operations, implementations
Strong analytical skills.
Attention to details and strong problem-solving skills.
Strong business partnering / relationship management skills.
Strong technical understanding of products and how they work.
Strong written and verbal communication skills and the ability to effectively communicate to many audiences, from technical resources to Customer Leads
Language required: English, Spanish
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