Global Solutions Program Manager
hace 2 semanas
About the Team
The Global Scaled Solutions (GSS) team at Uber is dedicated to transforming the company's best ideas into agile, global solutions. Our global team focuses on delivering a wide range of capabilities and objectives to multiple tech and business teams while maximizing value through solutions that are:
Automated & Innovative
- Industry Leading
- Cross-organizational & Integrated
About the Role
Key Responsibilities
- Track progress, resolve dependencies, evaluate risks, and communicate status to management and project partners
- Collaborate with cross-functional teams to ensure project needs are met and resolve issues
- Improve process operational efficiencies and identify automation opportunities
- Own program and operator governance
- Track and report performance metrics and program-level KPIs
- Develop resource feedback mechanisms and ensure NPS targets are met for the program
Qualifications
- Bachelor's degree in human resources management or a related field
- Program/project management experience
- Professional proficiency in English
- 2-3 years of experience as a vendor manager/resourcing manager in a fast-paced environment
- Strong communication and problem-solving skills, with multilingual abilities an advantage
- Organized, detail-focused approach capable of juggling multiple priorities simultaneously
- Ability to work collaboratively cross-functionally, sharing information, providing support, and contributing to the overall success of the resources and onboarding process
- Excellent organizational skills needed to manage multiple tasks, prioritize activities, and maintain detailed records throughout the process
Nice to Have
- Understanding of AI Data Services/Data Annotation environments and Localization
- Understanding of business principles, human behavior, and motivation
- Ability to adapt to changing priorities, processes, and technology tools
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