Global Conferencing Solutions Manager

hace 2 días


Xico, México Novartis A tiempo completo

About the Role:


We are seeking a highly skilled Global Conferencing Solutions Manager to join our team at Novartis. As a key member of our Operations group, you will be responsible for defining standards, governance, and run & build services for conference rooms, collaboration spaces, and devices.


Key Responsibilities:



  • Develop and execute reporting and business intelligence for all conferencing services.
  • Strategy and planning on emerging conferencing technology.
  • Act as a point of contact for external vendors and internal clients.
  • Ensure compliance obligations of the platforms in a strictly regulated industry.
  • Lead the relevant initiatives in updating legacy systems to current industry standards.
  • Supervise the standard room deployment projects end to end from deployment to sunset.
  • Guarantee smooth operation and uninterrupted delivery of all live events and webcasts.
  • Manage the budget and financial accountability for a specific team segment.

Requirements:



  • Minimum of 8+ years of experience in managing global conferencing solutions.
  • History of stakeholder management in a global environment with a minimum of 5 years of experience.
  • Over a decade of progressive IT industry experience and expertise in IT Service Management/Operations.
  • Strong customer orientation, ambiguity, and ability to work and lead a cross-functional team in a matrix.
  • Proven ability to develop trust-based relationships with global teams.
  • Experience working cross-functionally and trans-nationally.
  • Market and customer intelligence, and stakeholders' management.

Skills:



  • Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing).
  • Strong analytical and problem-solving skills.
  • Excellent communication and collaboration skills.
  • Ability to work in a fast-paced, dynamic environment.
  • ITIL V4 Foundations Certification.
  • Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management.

Languages:


English.


Division:


Operations.


Business Unit:


CTS.


Location:


Mexico.


Site:


INSURGENTES.


Company / Legal Entity:


MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.


Job Type:


Full time.


Employment Type:


Regular.


Shift Work:


No.



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