Global Conferencing Solutions Manager
hace 1 mes
About the Role:
We are seeking a highly skilled Global Conferencing Solutions Manager to join our team at Novartis. As a key member of our Operations group, you will be responsible for defining standards, governance, and run & build services for conference rooms, collaboration spaces, and devices.
Key Responsibilities:
- Develop and execute reporting and business intelligence for all conferencing services.
- Strategy and planning on emerging conferencing technology.
- Act as a point of contact for external vendors and internal clients.
- Ensure compliance obligations of the platforms in a strictly regulated industry.
- Lead the relevant initiatives in updating legacy systems to current industry standards.
- Supervise the standard room deployment projects end to end from deployment to sunset.
- Guarantee smooth operation and uninterrupted delivery of all live events and webcasts.
- Manage the budget and financial accountability for a specific team segment.
Requirements:
- Minimum of 8+ years of experience in managing global conferencing solutions.
- History of stakeholder management in a global environment with a minimum of 5 years of experience.
- Over a decade of progressive IT industry experience and expertise in IT Service Management/Operations.
- Strong customer orientation, ambiguity, and ability to work and lead a cross-functional team in a matrix.
- Proven ability to develop trust-based relationships with global teams.
- Experience working cross-functionally and trans-nationally.
- Market and customer intelligence, and stakeholders' management.
Skills:
- Knowledge and awareness of respective technology industry standards (e.g. MTR, Zoom, Cisco Conferencing).
- Strong analytical and problem-solving skills.
- Excellent communication and collaboration skills.
- Ability to work in a fast-paced, dynamic environment.
- ITIL V4 Foundations Certification.
- Communication, Group Problem Solving, Incident Management, Information Technology (IT) Infrastructure, IT Governance, IT Service Management (ITSM), Microsoft Teams Rooms Management, Cisco Webex, Risk Management, Stakeholder Management.
Languages:
English.
Division:
Operations.
Business Unit:
CTS.
Location:
Mexico.
Site:
INSURGENTES.
Company / Legal Entity:
MX06 (FCRS = MX006) Novartis Farmacéutica S.A. de C.V.
Job Type:
Full time.
Employment Type:
Regular.
Shift Work:
No.
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