Field Service Operations Specialist

hace 2 semanas


Xico, México Alcon A tiempo completo

As a global leader in eye care, Alcon is committed to advancing eye health worldwide. To support this mission, we are seeking a talented Field Service Operations Specialist to join our Technical Services Team.

Key Responsibilities:

  • Perform administrative tasks to ensure quality compliance and operational excellence
  • Elaborate service contracts, gather internal approvals, and register signed contracts in the required systems
  • Manage company assets, customer information, and contract details in ServiceMax
  • Provide system support to Field Engineers and maintain Standard Operating Procedures (SOPs)
  • Administrate critical information, including Retrofits, field implementation completion reports, service requests, and calibration of service equipment
  • Manage the Preventive Maintenance plan, document it in the system, and track compliance with Field Service Engineers
  • Manage spare parts stock replenishment, analyze field requirements, plan, and order required spare parts
  • Ensure system inventory accuracy and work with the Warehouse to resolve issues related to spare parts shipments and returns
  • Manage used spare parts for local destruction or returned to ITC

Requirements:

  • Bachelor's degree in Accounting, Administration, or a related field
  • Intermediate level of English
  • Advanced level of Excel
  • Experience working with SAP and ServiceMax
  • Experience administrating service operations

What We Offer:

  • Opportunity to join a growing, early-stage organization built within a mature, stable global company
  • Friendly working environment and a diverse, highly motivated team
  • Individual career development plan and possible career growth within the newly created account
  • Truly international environment with daily interactions with colleagues and stakeholders from all over the world
  • Attractive benefits and compensation package
  • Flexible hours and remote work possibilities (min 3 days per week office-based)

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