Field Service Operations Specialist
hace 2 semanas
As a global leader in eye care, Alcon is committed to advancing eye health worldwide. To support this mission, we are seeking a talented Field Service Operations Specialist to join our Technical Services Team.
Key Responsibilities:
- Perform administrative tasks to ensure quality compliance and operational excellence
- Elaborate service contracts, gather internal approvals, and register signed contracts in the required systems
- Manage company assets, customer information, and contract details in ServiceMax
- Provide system support to Field Engineers and maintain Standard Operating Procedures (SOPs)
- Administrate critical information, including Retrofits, field implementation completion reports, service requests, and calibration of service equipment
- Manage the Preventive Maintenance plan, document it in the system, and track compliance with Field Service Engineers
- Manage spare parts stock replenishment, analyze field requirements, plan, and order required spare parts
- Ensure system inventory accuracy and work with the Warehouse to resolve issues related to spare parts shipments and returns
- Manage used spare parts for local destruction or returned to ITC
Requirements:
- Bachelor's degree in Accounting, Administration, or a related field
- Intermediate level of English
- Advanced level of Excel
- Experience working with SAP and ServiceMax
- Experience administrating service operations
What We Offer:
- Opportunity to join a growing, early-stage organization built within a mature, stable global company
- Friendly working environment and a diverse, highly motivated team
- Individual career development plan and possible career growth within the newly created account
- Truly international environment with daily interactions with colleagues and stakeholders from all over the world
- Attractive benefits and compensation package
- Flexible hours and remote work possibilities (min 3 days per week office-based)
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