Customer Service Operations Specialist
hace 3 semanas
**Company Overview**
Certu Systems is a cutting-edge logistics company that leverages AI technology to revolutionize supply chain operations. Our mission is to bridge the gap between supply and demand through intelligent data analytics and automated workflow.
**Job Summary**
We are seeking a highly skilled Customer Service Operations Specialist to join our team in Mexico City. The successful candidate will be responsible for managing day-to-day customer service operations, including handling inquiries and issues, measuring customer satisfaction, and developing service strategies to optimize the customer experience.
**Key Responsibilities**
- Manage shipment pick up and delivery operations
- Learn our system to provide services and communicate effectively with stakeholders
- Maintain operations standard operating procedures and templates
- Solve day-to-day issues related to various stakeholders
- Train carriers/drivers, customers' operations personnel, and receivers' warehouse staff
- Work with carriers/truck drivers, customers' operations personnel, and receivers' warehouse staff
- Manage collection and delivery of documentation
**Requirements**
We are looking for a candidate with:
Knowledge of last mile logistics processes
- Experience in industries with high logistics component such as 3PL, retail, and manufacturing
- Strong communication, interpersonal, and conflict resolution skills
- Critical thinking, problem-solving, and attention to details skills
- Project management skills preferred
- Flexible thinking, including the ability to pivot and try new approaches when faced with challenges
- Planning and documentation skills
- Ability to work on multiple projects in various stages simultaneously
- Experience with KPIs and operational data analysis
- Experience with MS 365 suite of products
- Desire to work in a fast-paced, high-energy environment
- Ability to prioritize and demonstrate relentless discipline in achieving goals
- Strong ownership, bias for action, and willingness to roll-up your sleeves to get the job done
- Good written and verbal Spanish communication skills, plus ability to communicate in English preferred
- Experience in a B2B environment with unique and varied customer needs
- Good organization, flexibility, and reliability to deal with different customers' needs
**Benefits**
Opportunities for advancement
- Employee stock options
- Competitive compensation packages and benefits
**Experience**
Supply chain: 3 years (preferred)
- Customer service: 5 years (required)
Work Location: In person
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