Global Education Consultant
hace 1 mes
Program Advisor Job Description
The Program Advisor role at WorldStrides is a critical position that plays a key part in guiding students through our sales funnel to online application submission. This position requires the ability to work with students who express interest in ISA & TEAN programs, helping them narrow down their program options based on their financial, academic, and extracurricular goals. The Program Advisor will leverage internal and external resources to advise students on protocols related to the specific needs of our host/home university partners and of those of ISA & TEAN, while adhering to standards of best practices laid out by bodies that support education abroad.
Responsibilities
- Receive and manage inbound interest through various channels, including phone, email, live chat, incomplete applications, and information request forms.
- Conduct outbound communication with students to answer questions and offer program recommendations.
- Thoughtfully guide students through questions and scenarios to isolate and overcome objections leading them to an application for an ISA & TEAN program.
- Collaborate with Program Managers and Regional Directors to identify students with specific needs or difficult situations, understand those needs, and work to find a better program option.
- Share responsibility with Program Managers for large phone/email campaigns.
- Provide occasional support for larger sales projects or initiatives as well as seasonal help with certain data entry projects.
Requirements
- Bachelor’s degree.
- Experience studying, researching, teaching, or doing service-learning abroad.
- Excellent written and verbal communication skills.
- Customer service experience.
- Strong understanding of the International Education field.
- Experience working on a college/university campus.
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