Student Experience Coordinator: Cultural Ambassador

hace 3 días


Mérida, Yucatán, México Study Abroad A tiempo completo
About IFSA

IFSA is a US-based nonprofit organization that creates global learning environments to help students gather critical perspectives, knowledge, and skills essential for future success.

We deliver future-focused study abroad options in 19 countries and 48 cities around the globe, with a focus on inclusive excellence, intercultural agility, individualized learning, and enduring impact.

Job Description

Student Experience Coordinator

This role provides academic and cultural support for undergraduate students; organizes co-curricular activities and contributes to the overall operations of our programs in Merida, Mexico.

You will work closely with all members of the local team, as well as with global colleagues from Health & Safety, Academic Programs, and Student Engagement.

Responsibilities
  • Collate and present pre-arrival student webinars
  • Assist with daily quarantine and welfare check-ins
  • Coordinate and support excursions, co-curricular activities, orientation, and other events as needed
  • Coordinate and support custom bids and programs
  • Lead and support ongoing coordination with host families
  • Conduct appreciative advising meetings, including learning plan consultations, and regularly meet with students to assess their experiences and help resolve problems
  • Monitor students' integration and well-being through regular communication
  • Support academic management of programs, including the course registration process, appreciative advising, and student learning plan consultations
  • Support the planning and delivery of custom programs, as well as short and proprietary IFSA programming
  • Contribute to emergency response and student incident management based on established protocol, and participate in after-hours emergency phone rotation
  • Initial point of contact for general student inquiries
  • Contribute to the regular and effective review of programs and activities, helping to identify and implement improvements
  • Duties assigned by Programs Director to assist with student services and Mexico operations
Requirements

We are seeking an individual with:

  • 1-2 years of work experience in sectors such as higher education, tourism, event planning, or hospitality
  • Strong time management and planning skills, with the ability to work independently to execute time-sensitive tasks and duties successfully
  • Strong attention to detail in creating internal and external documents and in managing program and administrative data
  • Strong digital competencies, including the ability to engage with multiple systems and our database platform, Salesforce
  • Ability to cultivate and model practices and behaviors that reflect IFSA's organizational commitments of inclusive excellence, intercultural agility, individualized learning, and enduring impact
  • Proven ability to work well in a team and to engage effectively with colleagues across an organization
  • Ability to engage with and support students with diverse lived experiences, including students of color, students with mental and physical disabilities, first-generation college students, and LGBTQIA+ students. Expectations to speak Spanish using non-gender specific articles, adjectives, and pronouns
  • Flexibility and ability to adapt and thrive in ambiguous and changing situations and to shift focus and reprioritize work as needed
Salary and Benefits

The salary for this position is approximately $435,000 MXN per year (includes 13th month). Salary is commensurate with skills and experience.

Enjoy flexible work arrangements and an appreciation for work-life balance. Location: Merida, Mexico. Reports to: Program Director, based in Merida, Mexico.



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