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Technical Consultant

hace 2 meses

Veracruz, Veracruz-Llave, México Okta, Inc. A tiempo completo
Job Description

Job Title: Associate Technical Consultant

Company: Okta, Inc.

Job Summary:

We are seeking an experienced Technical Consultant to join our team at Okta, Inc. As a Technical Consultant, you will be responsible for providing hands-on implementation and deployment services to our customers. You will lead multiple concurrent customer deployment projects, ensuring long-term customer success. Additionally, you will engage with the full Customer Success team to assure a smooth transition post-deployment to the support/maintenance phases.

Key Responsibilities:

  • Work hands-on with Okta customers to provide innovative consulting services.
  • Gather, analyze, and document post-sales requirements.
  • Communicate with customers and partners at the technical and/or functional level appropriate for the situation.
  • Provide excellent design and deployment solutions resulting in extraordinary customer satisfaction.
  • Manage project scope, schedule, status, and documentation.
  • Mentor and train customers on the service.
  • Act as a liaison between Customers and Product Management to drive product development.
  • Lead interaction and collaboration with other Okta teams as needed to address escalated issues.
  • Interact with management and other roles within the customer organization and Okta.
  • Collaborate with the sales team on existing customers up-sell and cross-sell opportunities.
  • Perform hands-on technical design, configuration, and troubleshooting of the Okta service.
  • Shape and influence Okta's growth and scalability by designing new offerings and finding new ways to deliver amazing customer satisfaction.
  • Apply knowledge of technologies and protocols to support identity federation and robust access control models.
  • Utilize knowledge of cloud architectures and complex enterprise on-premise IT landscapes.
  • Apply software development experience when working with customers.
  • Ensure quality and time management processes are followed by the team.

Requirements:

  • 3-5 years of experience as a technical consultant delivering solutions to external customers.
  • Experience with technologies and protocols to support identity federation and robust access control models.
  • Some knowledge of enterprise web technologies, security, and cutting-edge infrastructures.
  • Ability to work independently and multi-functionally supporting the development of client work.
  • Knowledge of typical enterprise identity life cycle management processes and standards.
  • Ability to multi-task and manage multiple customer engagements.
  • Able and willing to be a hands-on contributor.
  • Superb communication skills, including issue tracking, triaging, and crisis management.
  • Experience in process improvement, decision-making, managing processes, planning, analyzing information, and developing standards.

Preferred Qualifications:

  • Experience in designing and implementing security and identity management solutions to support critical systems and business programs.
  • Experience with Node JS runtime environment.
  • Mobile development experience preferred (iOS and Android).

Education:

A Bachelor's degree (or equivalent) in Computer Science, Information Technology, or related discipline is required.