Collection Specialist Lead

hace 2 meses


Xico, México Didi Global A tiempo completo

About Didi Global Inc.

Didi Global Inc. is the leading mobility technology platform, offering a wide range of app-based services across Asia-Pacific, Latin America, and Africa, including ride hailing, taxi hailing, chauffeur, hitch, and other shared mobility solutions. We strive to create better life experiences and greater social value through our use of AI technology and localized smart transportation innovations.

About the Role

We are seeking a highly skilled Collection Specialist Lead - Debt Recovery to join our team in this critical role. As a key member of our debt recovery team, you will be responsible for implementing policies and procedures to manage internal controls and implement indicators for the area. Your primary functions will include:

  • Developing and maintaining accurate records of customer interactions and debt recoveries
  • Analyzing and reporting on debt recovery performance to identify opportunities for improvement
  • Maintaining effective relationships with customers to resolve outstanding debts
  • Implementing processes to ensure timely and efficient debt collection
  • Collaborating with cross-functional teams to develop and implement strategies for improving debt recovery performance

Requirements

To succeed in this role, you will require:

  • A minimum of 6 months' experience in a similar role or equivalent experience in debt recovery or collections
  • Proven experience in managing a team of 15+ people
  • Familiarity with stages of the debt collection process
  • Knowledge of products and legal requirements
  • Proficiency in Excel

Benefits

At Didi Global Inc., we offer a competitive salary package of $70,000 per annum, plus benefits that include health insurance, retirement savings plan, and opportunities for career growth and development.

Why Join Us?

We are committed to building an inclusive and diverse team and workplace that is free from discrimination and harassment. We believe that diversity and inclusion are essential to creating better products and services, making better decisions, and serving our communities effectively.


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