Collection Specialist

hace 1 mes


Xico, México American Telemarketing Solutions A tiempo completo
Debt Collection Specialist

We are seeking a diligent and results-driven Collections/ Customer Support Agent to join our team.

The Agent plays a crucial role in maintaining positive relationships with clients while effectively recovering outstanding balances.

**Responsibilities**:

Contacting Debtors:_
- Initiate contact with debtors through phone calls.
- Conversational English and comprehension is required.
- Clearly communicate the nature of the debt and establish a cooperative dialogue.
- Negotiating Payment Plans:_
- Assess the financial situation of debtors and negotiate realistic and achievable payment plans.
- Provide information on alternative payment options to facilitate debt resolution.
- Documentation and Reporting:_
- Maintain accurate and detailed records of all communication with debtors.
- Generate reports on collections activities, outstanding balances, and progress towards collection goals.
- Compliance:_
- Ensure compliance with relevant laws and regulations governing debt collection practices.
- Follow ethical and legal standards in all interactions with debtors.
- Customer Service:_
- Address debtor inquiries and concerns in a professional and courteous manner.
- Provide assistance and guidance to help debtors understand their financial obligations.

**Qualifications**:

High school diploma or equivalent.
- Proven experience as a customer service agent.
- Some understanding of debt collections is preferred.
- Experience with SAP, or other CRMs is a Plus.
- Excellent negotiation and communication skills.
- Ability to work independently and as part of a team.
- Proficient in using collection softwares and or Microsoft Office Suite.

**Skills**:

Strong interpersonal and communication skills.
- Persuasion and negotiation skills.
- Detail-oriented with strong organizational abilities.
- Ability to work under pressure and meet targets.
- Problem-solving and decision-making skills.

**Requirements:**
• High school diploma or equivalent.
• Proven experience as a customer service agent.
• Some understanding of debt collections is preferred.
• Excellent negotiation and communication skills.
• Ability to work independently and as part of a team.
• Proficient in using collection softwares and/or Microsoft Office Suite.

We offer a competitive salary of $10,000-$11,000 per month, plus benefits, including free beverages. The ideal candidate must have advanced level of English proficiency and be willing to relocate to Mexico City, CDMX. This is a full-time position, working 8-hour shifts from Monday to Friday, rotating schedule.



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