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Senior IT Support Specialist

hace 2 meses


Ciudad Apodaca, Nuevo León, México Danfoss A tiempo completo
About the Role

We are seeking an experienced Senior IT Support Specialist to join our dynamic 'Forecast to Produce' Support Team within Danfoss Group Digital & IT. This team plays a crucial role in supporting our existing Enterprise Resource Planning systems, which are instrumental in driving Danfoss forward in its global digitalization and electrification efforts.

As a member of our team, you will become part of a cohesive global team comprised of dedicated and skilled SAP consultants. Together, we're actively implementing the full suite of cutting-edge S4/HANA technology.

Responsibilities
  • Support Incidents by providing qualified solutions.
  • Support Problems by taking tasks and maintain a good coordination with Problem Coordinators and other team members.
  • Communicate with our clients to understand actual needs and propose solutions.
  • Share knowledge with other team members.
  • Perform SAP customization in cooperation with our Design team.
  • Specify and document changes and updates to existing RICEFWs.
  • Work cross-functionally in collaboration with other team members.
Requirements
  • 3+ years of experience in similar role, with a strong contact with SAP ECC and S4/HANA, particularly in Production Planning (PP) module and Advanced Planner and Optimizer (APO) component.
  • Proficiency in various SAP functions including APO g-ATP, Rule Based ATP, Multi-Level ATP, Capable to Promise (CTP), Back Order Processing, Planning Books, Planning Areas, Process Chains, PP/DS Heuristics, Master Data (BOM, Routings, Workcenters, PRTs), Production and Capacity Planning.
  • Expertise in CIF Integration between S/4HANA and APO, as well as Integration scenarios with APO for ATP, DP, and PP/DS.
  • Self-motivated, competent in your field, and eager to learn while supporting colleagues.
  • Strong Knowledge of English language (written & spoken).
About Danfoss

Danfoss is a global leader in the development and manufacturing of high-performance solutions for refrigeration, air conditioning, heating, power conversion, motor control, industrial machinery, automotive, marine, and off-highway equipment. We also provide solutions for renewable energy, such as solar and wind power, as well as district-energy infrastructure for cities.

We are a family-owned company with a global footprint of 95 factories, employing more than people in over 100 countries. Our innovative engineering dates back to 1933, and we are committed to protecting the environment by embarking on a plan to become CO2 neutral by 2030.

We are an EO employer and VEVRAA Federal Contractor, and we value diversity and inclusivity, as they foster creativity, innovation, and broader perspectives in decision-making. We are eager to discover how you can bring fresh insights to both the role and our company.