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hace 2 meses
About the Role:
We are seeking a highly skilled and experienced Lead Agent to join our team at American Airlines. As a Lead Agent, you will be responsible for coordinating the overall operations within an assigned functional area, ensuring seamless customer service and efficient airport operations.
Key Responsibilities:
- Conduct agent observations and associated activities to ensure compliance with company policies and procedures.
- Administer local training programs, responsible for scheduling and manpower utilization to optimize team performance.
- Prepare customer correspondence, investigate discrepancies, and compile statistical data for reports to inform business decisions.
- Assist management in the completion of administrative duties, including the maintenance of required departmental records.
- Act as a company representative when assigned, providing exceptional customer service and promoting the American Airlines brand.
Requirements:
- Passenger service experience required.
- High school diploma or equivalent.
- Profile requirements as outlined in the passenger service manual section 10-7 reservations and ticket office edition.
- Above average administrative and analytical techniques.
- Demonstrates above average qualities of leadership, initiative, and judgment.
- Must be able to read, write, fluently speak, and understand English and the native language.
What We Offer:
- Travel Perks: Enjoy access to our global network of over 6,800 daily flights to 365 destinations.
- Health Benefits: Access to comprehensive health benefits on day one.
About American Airlines:
At American Airlines, we value diversity and inclusion, and we are committed to creating an inclusive work environment that allows our team members to reach their full potential. Our Employee Business Resource Groups connect our team members to our customers, suppliers, communities, and shareholders, helping us meet and exceed the needs of our diverse world.
