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Technical Support Specialist
hace 2 meses
We are seeking a highly skilled Technical Support Specialist to join our Engineering Services team at Qualtrics. As a Technical Support Specialist, you will play a critical role in delivering exceptional frontline experiences to our customers.
Key Responsibilities- Identify and resolve technical issues related to custom engineering services and products
- Collaborate with customers, customer support, and client success teams to triage and verify potential problems
- Work with multiple engineering and delivery teams to triage and raise configuration and software issues
- Develop and maintain dashboards, monitoring, and alerting systems in various platforms
- Build systems to audit and measure the reliability of customer program execution (program health)
- Improve systems to reduce time to detection and time to resolution, conducting operational readiness reviews, and automate continuous operation
- Support service level agreements and build systems to support them
- Execute regular maintenance activities, including ticket resolution and root cause fixes
- Bachelor's degree in a technical field, such as IT, Engineering, Math, Physics, or similar with Computer Science coursework or minor
- Experience with JavaScript, Python, HTML, CSS, or other scripting/coding languages
- Good level of curiosity and interest to learn
- High degree of organization and attention to detail
- Excellent leadership, verbal, and written communication skills
- Experience with the Unix/Linux operating system
- Ability to learn new tools and demonstrated software development/technical operations experience
- Proven ability to understand large systems, drilling down to code level
- Experience in a 24/7 production environment is a plus
- SQL or database experience is a plus
Engineering Services (ES) plays a vital role in the Qualtrics mission to 'Build technology that closes experience gaps.' The team is at the forefront of the relationship between Qualtrics and our customers. Our mission is to be the incubation engine for Qualtrics, powered by our deep relationships with our most sophisticated customers.
