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Tata Consultancy Services (TCS) is a global leader in IT services, consulting & business solutions with a large network of innovation & delivery centers. We are seeking a skilled Service Desk professional to provide critical support services to a prominent Healthcare company based in Tijuana. Key responsibilities include:
* Providing onsite and desk-side support services to end-users
* Supporting meeting room environments and video conferencing
* Troubleshooting printers, scanners, and other peripherals
* Assisting with mobile device management, including iPads, iPhones, and Android devices
* Ensuring end-user data backup and restoration during service incidents
Requirements include experience with call logging systems, such as SNOW, Remedy, and others, as well as a strong working knowledge of Windows and Microsoft SCCM. Fluency in English is essential for effective communication with clients.
