Order Management Specialist

hace 2 meses


Xico, México Dechra Group A tiempo completo

We're looking for a highly skilled professional to join our Dechra Group team as an Order Management Specialist. In this role, you will be responsible for ensuring the accurate and efficient processing of customer orders, from receipt to delivery. Your strong analytical and organizational skills will enable you to handle multiple tasks and prioritize your workload effectively.

Key Responsibilities:

  • Promptly handle customer inquiries, shipping discrepancies, freight claims, and order status
  • Enter orders into Oracle and track follow-up on customer orders/deliveries
  • Set up Dechra direct accounts and manage aspects of the relationship with our distribution purchasers
  • Manage product allocations and provide sales updates internally and externally weekly
  • Author draft communications for customer supply changes and updates to be delivered to buyers at our distribution partners
  • Collaborate with logistics partners to ensure timely delivery of products

Additional Responsibilities:

  • Investigate customer issues and drive problem resolution to ensure best-in-class customer support
  • Support and assist in year-end physical inventories at 3rd Party Logistics and warehouse
  • Liaise with Regulatory / Quality Department to manage PQC process implementation for Customers

This is a challenging yet rewarding role that requires a detail-oriented individual with excellent communication skills. If you have experience working with ERP systems, particularly Oracle, and are proficient in Microsoft products, we encourage you to apply.

We offer a competitive salary of $55,000 - $65,000 per annum, commensurate with experience. We also provide a range of benefits, including opportunities for career growth and development within the Dechra Group. Our inclusive work environment values diversity and encourages collaboration and innovation.



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