Customer Service Order Fulfillment Specialist
hace 2 semanas
The Customer Service Order Fulfillment Specialist will play a pivotal role in ensuring seamless order management for the GE Gas Power organization. This position requires a dedicated individual to facilitate effective communication, resolve customer issues, and drive fulfillment processes across various teams.
Key Responsibilities:
- Foster strong relationships with internal and external customers to meet their order fulfillment needs, adhering to quarterly sales and cash targets as well as customer deadlines.
- Collaborate with cross-functional teams, including Engineering, Sourcing, Pricing, Shipping, Factories, Commercial, and Field Teams, to support customer delivery expectations.
- Manage Order-to-Remittance (OTR) for internal customers with New Unit Spares, Transactional Customers, and Contractual Services Agreements fulfillment requests.
- Act as the voice of the customer for escalations related to orders and parts delivery.
- Oversee shortages and returned material while supporting the business inventory and quality strategy.
- Enhance and maintain internal and external customer relationships.
- Support system enhancements and key initiatives that impact parts fulfillment operations.
- Provide clear and detailed quote/order management communication to all affected stakeholders throughout the order lifecycle.
Required Qualifications:
This role demands basic experience in Services & Customer Order and Fulfillment, equivalent to a Bachelor's degree from an accredited university or college.
Estimated Salary:
$65,000 - $80,000 per annum, depending on location and experience.
About GE Gas Power:
GE Gas Power is a leading player in the energy sector, committed to delivering innovative solutions for a sustainable future. Our team thrives on collaboration, creativity, and a passion for excellence.
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