Senior Technical Consultant

hace 4 semanas


Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

Job Title: Senior Technical Analyst

Job Summary: We are seeking a highly skilled Senior Technical Analyst to join our team at Ll Oefentherapie. As a Senior Technical Analyst, you will be responsible for providing advanced technical support and consultation to our clients, addressing intricate challenges and assisting them in optimizing their Oracle B2C implementations.

Key Responsibilities:

  • Provide advanced technical support and consultation to clients, addressing complex challenges and optimizing Oracle B2C implementations.
  • Serve as a technical authority within the support team, guiding junior engineers and contributing to knowledge sharing and skill development.
  • Analyze client configurations, workflows, and integrations to identify opportunities for performance improvements and efficiency gains.
  • Manage and resolve high-priority and complex support escalations, coordinating with cross-functional teams to ensure timely and effective resolutions.
  • Implement proactive measures to prevent issues and improve system stability, including regular health checks and monitoring.
  • Stay abreast of industry trends, product updates, and emerging technologies, providing feedback to influence product enhancements and roadmap direction.
  • Create comprehensive technical documentation, knowledge base articles, and best practice guidelines to assist clients and colleagues.
  • Conduct training sessions, workshops, and webinars to educate clients on advanced features and capabilities of Oracle B2C.

Requirements:

  • Strong troubleshooting skills and 5-7 years of experience in a technical troubleshooting team or support role.
  • Experience working in a Technical Support Role, preferably in a SaaS environment with a passion for customer experience.
  • Highly empathetic and great at communicating complex information in a digestible format to Support Specialists and customers at all knowledge levels.
  • SQL knowledge, mainly DQL experience.
  • Basic Linux knowledge, including moving around the file system.
  • Python and/or JavaScript knowledge.

Why Join Us:

Ll Oefentherapie is a leading provider of customer service and support software solutions. As a Senior Technical Analyst, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our clients' success.



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