Senior Technical Support Analyst

hace 4 semanas


Zapopan, Jalisco, México Oracle A tiempo completo

**Job Summary**

We are seeking a highly skilled Senior Technical Support Analyst to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical assistance to customers, OEMs, and VARs for issues related to Oracle products.

**Key Responsibilities**

  • Provide technical support for Oracle products, including installation, maintenance, and use.
  • Develop and maintain in-depth knowledge of Oracle products and platforms.
  • Collaborate with cross-functional teams to resolve customer issues.
  • Act independently to research and develop solutions to customer issues.

**Requirements**

  • Bachelor's degree in Computer Science, Information Systems, Science, Mathematics, Physics, or Chemistry.
  • Proven professional/technical experience in demonstrating an understanding of Applications at a functional and technical level (preferably Oracle).
  • Exceptional diagnostic and troubleshooting ability.
  • Extensive experience with Enterprise Business Application (Product knowledge, diagnostic logs review, Troubleshooting techniques etc).
  • Knowledge of networks, database, server configuration, Web Server, SQL tuning.

**Preferred Qualifications**

  • Ability to influence and gain cooperative relationships with wide range of audiences.
  • Excellent communication skills.
  • Well-developed listening skills.
  • Good organizational skills.
  • Ability to persevere in the face of obstacles and ensure customer's success.

**What We Offer**

As a Senior Technical Support Analyst at Oracle, you will have the opportunity to work with a talented team of professionals, develop your skills and expertise, and make a meaningful contribution to our customers' success.



  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewWe are seeking an experienced Senior Technical Support Analyst to provide expert support for our logistics products in Oracle's E-Business Suite.


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:Oracle is seeking an experienced Senior Technical Support Analyst to provide support on logistics products for Oracle's E-Business Suite. As a Senior Technical Support Analyst, you will be the technical interface to customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) for resolution of problems related to the...


  • Zapopan, Jalisco, México Ll Oefentherapie A tiempo completo

    Job Title: Senior Technical AnalystJob Summary: We are seeking a highly skilled Senior Technical Analyst to join our team at Ll Oefentherapie. As a Senior Technical Analyst, you will be responsible for providing advanced technical support and consultation to our clients, addressing intricate challenges and assisting them in optimizing their Oracle B2C...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job OverviewOracle is seeking a highly skilled Senior Technical Support Analyst to provide expert support for logistics products within the Oracle E-Business Suite. This includes Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications, Oracle Product Hub, Oracle Bills of Materials, and Oracle Engineering.The ideal candidate will...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Title: Senior Technical Support AnalystOracle is seeking an experienced Senior Technical Support Analyst to provide expert support on logistics products for Oracle's E-Business Suite, including Oracle Inventory Management, Oracle Warehouse Management, Oracle Mobile Applications, Oracle Product Hub, Oracle Bills of Materials, and Oracle Engineering.Key...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Unlock Customer Service Excellence with Oracle B2C ServiceOracle B2C Service is a cutting-edge cloud-based customer service and support platform designed to empower businesses to deliver exceptional customer experiences. As a Senior Technical Analyst, you will play a crucial role in helping clients optimize their Oracle B2C implementations and resolve...


  • Zapopan, Jalisco, México Oracle Hong Kong A tiempo completo

    Technical ExpertiseAs a Senior Support Engineer at Oracle Hong Kong, you will be responsible for delivering high-quality technical support to our customers. Your focus will be on resolving complex technical issues, providing expert advice, and collaborating with internal teams to ensure customer satisfaction.Key Responsibilities Provide strategic technical...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Technical Support Engineer to join our Oracle Support team. As a key member of our team, you will be responsible for providing technical support and solutions to our customers, while serving as an advocate for their needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries via phone and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job Summary:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. As a key member of our support team, you will be responsible for providing technical assistance to customers, OEMs, and VARs for issues related to the installation, maintenance, and use of Oracle products.Key Responsibilities:Provide technical support...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    **Job Overview**We are seeking a highly skilled Senior Technical Support Specialist to join our team at Oracle. This is a fantastic opportunity for an experienced technical professional to work closely with customers, Original Equipment Manufacturers (OEMs), and Value-Added Resellers (VARs) to resolve problems related to the installation, maintenance, and...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. As a key member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customers while serving as an advocate for their needs.Key ResponsibilitiesResolve post-sales non-technical customer inquiries via...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Oracle Support organization, this role focuses on delivering exceptional post-sales support and solutions to our global customer base. As an advocate for customer needs, you will be responsible for resolving complex technical inquiries via phone and electronic means, as well as facilitating customer relationships with Support and providing...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. This is an excellent opportunity to work with a world-class organization and contribute to the success of our customers.About the RoleThe successful candidate will be responsible for delivering post-sales support and solutions to our customers, serving as...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our team at Oracle. As a member of our Support organization, you will be responsible for delivering post-sales support and solutions to our customer base while serving as an advocate for customer needs.Key Responsibilities:Resolve post-sales non-technical customer inquiries...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled and experienced Senior Technical Support Engineer to join our Oracle Support team. As a key member of our organization, you will be responsible for delivering exceptional customer service and technical support to our customers, providing solutions to complex and critical cases, and driving complete and total...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryAs a Senior Technical Support Engineer at Oracle, you will be responsible for delivering post-sales support and solutions to our customer base. This involves resolving technical customer inquiries via phone and electronic means, as well as, troubleshooting for our Electronic Support Services.Key ResponsibilitiesFacilitate customer relationships...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Technical RequirementsWe are seeking a skilled Technical Support Specialist to join our team in Guadalajara, Mexico. The ideal candidate will have a minimum of 3 years of experience working as an IT Service Desk analyst and a proven track record of diagnosing and resolving general technical issues.Key ResponsibilitiesAs a Technical Support Specialist, you...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    As a member of the Support organization at Oracle, you will play a crucial role in delivering exceptional post-sales support and solutions to our customer base. Your focus will be on resolving customer inquiries, providing technical guidance, and facilitating relationships between customers and internal Oracle teams.The ideal candidate will possess a strong...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Technical Support Position OverviewAs a member of the Oracle IT-Support organization, your focus is to deliver technical assistance to employees 24x7x365. This role involves resolving technical questions regarding system hardware, operating systems, applications, and networks. You will be the primary point of contact for IT-support to Oracle employees,...


  • Zapopan, Jalisco, México Oracle A tiempo completo

    Job SummaryWe are seeking a highly skilled Senior Technical Support Engineer to join our Support organization at Oracle. As a member of our team, your primary focus will be to deliver exceptional post-sales support and solutions to our customers, while serving as an advocate for their needs.Key ResponsibilitiesResolve post-sales non-technical customer...