Customer Service Manager
hace 2 semanas
This is a critical position within the Carrier organization, requiring a high level of visibility and collaboration across the organization. The customer service team is responsible for managing all order intake, order acknowledgments, order maintenance, factory and supplier demand communications, and customer logistics planning.
The Customer Service Manager leads a team of intermediate to experienced Field Service professionals, reviews escalated issues, establishes and maintains a good relationship with key customers, and responds to escalated complaints from high-profile customers. Additionally, the Customer Service Manager is responsible for maintaining training and audit/assessment programs, as well as training Field Service staff.
Key Responsibilities- Lead and develop a customer service team focused on exceptional sales support.
- Interface and engage daily with Schedulers, Planners, Supply Chain and Logistics functions.
- Support SIOP (Sales/Inventory/Operations Planning) activities.
- Provide front-line customer support and communications.
- Coordinate customer communications and serve as the Voice of Customer internally.
- Track and set targets to improve customer response times and response quality.
- Function as main point of contact for order status escalations.
- Interact with all Carlyle customers and Carrier factory teams to continually improve upon the customer experience.
- Coordinate, prioritize, and resolve issues encountered by a more experienced team/multiple teams.
- Review escalated issues that will impact the business and provide recommendations for solutions.
- Demonstrate a strong technical/product knowledge.
- Manage more experienced team according to established programs and objectives.
- Contact customers, collect feedback, and establish and maintain a good relationship with key customers.
- Respond to complaints of high-profile customers; lead the customer satisfaction investigation and establish the appropriate improvement plan.
- Coach team members to ensure operational achievements are met.
- Maintain training and audit/assessment programs to ensure implementation and effectiveness of internal controls.
- University Degree (or equivalent) and 5+ years prior relevant experience OR Advanced Degree in a related field and 3+ years prior relevant experience.
- Adequate English level to handle fluent and assertive conversations (written and spoken).
- Proven experience developing and managing teams.
- Strong organizational and multitasking skills.
- Practical knowledge in leading and managing the execution of processes, projects, and tactics within one work area.
- Broad knowledge and skills within a specific technical or professional discipline with understanding of the impact of work on other areas of the organization.
We are committed to offering competitive benefits programs for all our employees and enhancing our programs when necessary.
Have peace of mind and body with our health insurance.
Drive forward your career through professional development opportunities.
Our Commitment to YouOur greatest assets are the expertise, creativity, and passion of our employees. We strive to provide a great place to work that attracts, develops, and retains the best talent, promotes employee engagement, fosters teamwork, and ultimately drives innovation for the benefit of our customers. We strive to create an environment where you feel that you belong, with diversity and inclusion as the engine to growth and innovation. We develop and deploy best-in-class programs and practices, providing enriching career opportunities, listening to employee feedback, and always challenging ourselves to do better. This is _The Carrier Way_.
-
Customer Service Manager
hace 2 semanas
Santa Catarina, Nuevo León, México Carrier A tiempo completoAbout the RoleThis is a critical position within the Carrier organization, requiring a high level of visibility and collaboration across the organization. The Customer Service Manager will lead a team of experienced Field Service professionals, focusing on exceptional sales support and customer satisfaction.Key ResponsibilitiesLead and develop a customer...
-
Customer Service Representative
hace 2 semanas
Santa Catarina, Nuevo León, México M&S Consultores A tiempo completoAt M&S Consultores, we are seeking a highly skilled Customer Service Representative to join our team. As a key member of our customer support team, you will be responsible for providing exceptional service to our clients, resolving issues, and ensuring customer satisfaction.**Key Responsibilities:** Collect and analyze customer information to identify and...
-
Customer Service Representative
hace 2 semanas
Santa Catarina, Nuevo León, México M&S Consultores A tiempo completo**Job Opportunity at M&S Consultores**We are seeking a highly skilled Customer Service Representative to join our team in Santa Catarina, NL. As a key member of our customer service team, you will be responsible for providing exceptional support to our clients, ensuring their needs are met and exceeded.Key Responsibilities:Collect and analyze customer...
-
Customer Service Representative
hace 2 semanas
Santa Catarina, Nuevo León, México Budenheim Mexico Sa De Cv A tiempo completoJob Title: Customer Service RepresentativeJob Purpose: Provide exceptional customer service to a defined customer base, ensuring timely and efficient resolution of customer inquiries and issues.Key Responsibilities:Main point of contact between customer and internal departmentsAdvocate on customer's behalf to internal departments and suppliersAnswer customer...
-
Customer Service Representative
hace 2 semanas
Santa Catarina, Nuevo León, México International Paper A tiempo completoPosition Title:Customer Service RepresentativeCategory/Shift:Salaried Full-TimeThe Job You Will Perform:We are seeking a skilled Customer Service Representative to join our team. As a key member of our customer-facing team, you will be responsible for communicating with customers, estimating and entering orders, and performing other activities to facilitate...
-
Customer Service Representative
hace 2 días
Santa Catarina, Nuevo León, México Uline A tiempo completoAbout the Role:We are seeking a highly skilled Customer Service Representative to join our team at Uline!Key Responsibilities:Process customer orders and inquiries in a collaborative call center environment.Provide legendary service to our customers, answering product and pricing questions with confidence.Work closely with our team to ensure seamless order...
-
Customer Service Liaison
hace 2 semanas
Santa Catarina, Nuevo León, México Budenheim Mexico Sa De Cv A tiempo completo**Job Summary**:As a Customer Service Liaison at Budenheim Mexico Sa De Cv, you will be responsible for providing exceptional support to our customers, ensuring their needs are met with efficiency, speed, and quality. You will serve as the primary point of contact between customers and internal departments, advocating on their behalf and providing timely...
-
Customer Service Representative
hace 2 semanas
Santa Catarina, Nuevo León, México International Paper A tiempo completo**Job Summary**:As a Customer Service Representative at International Paper, you will be responsible for communicating with customers, estimating and entering orders, and performing other activities to facilitate excellent customer relationships supporting Sales, Manufacturing, and Shipping.**Key Responsibilities**:Communicate with customers regarding issues...
-
Customer Service Representative
hace 1 semana
Santa Catarina, Nuevo León, México Carrier A tiempo completo**About the Role**Carrier Global Corporation is a global leader in intelligent climate and energy solutions. We are committed to creating solutions that matter for people and our planet for generations to come.As a Customer Assurance Associate, you will be responsible for: Interface and engage daily with Schedulers, Planners, Supply Chain and Logistics...
-
Bilingual Customer Service Specialist
hace 3 días
Santa Catarina, Nuevo León, México Agp Glass A tiempo completoThe AGP Group is a leading manufacturer of specialized glass solutions. Our company combines world-class technology with innovation to provide glazing solutions to renowned automobile manufacturers. Over 4,500 employees work in 7 high-tech production plants and innovation centers.**Customer Service Responsibilities:**Ensure compliance with all specific...
-
Customer Service Specialist
hace 3 semanas
Santa Catarina, Nuevo León, México Regal Rexnord A tiempo completoJob Summary:We are seeking a highly skilled Customer Care Analyst II to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for advancing the customer experience through direct handling of assigned accounts, ensuring continuous improvement and customer care quality metrics are met.Main Responsibilities:Ensure...
-
Senior Manager of Service Excellence
hace 3 días
Santa Catarina, Nuevo León, México Carrier A tiempo completoAbout the Role:As a senior professional with a strong background in service excellence and continuous improvement, you will lead the Carrier Excellence and Continuous Improvement initiatives across the organization. Your expertise in program management, quality, and process improvement will enable you to drive sustainable improvements in our service delivery...
-
Service Excellence Manager
hace 1 mes
Santa Catarina, Nuevo León, México Carrier A tiempo completoAbout the RoleWe are seeking a highly skilled and experienced professional to join our team as a Service Excellence Manager. As a key member of our organization, you will be responsible for driving continuous improvement initiatives and ensuring that our processes and systems are optimized for quality performance.Key ResponsibilitiesDevelop and implement...
-
Customer Experience Specialist
hace 1 mes
Santa Catarina, Nuevo León, México Regal Rexnord A tiempo completoJob Summary:We are seeking a highly skilled Customer Experience Specialist to join our team at Regal Rexnord. As a key member of our customer-facing team, you will be responsible for delivering exceptional customer service and support to our valued clients.Main Responsibilities:Customer Service and Support: Provide timely and effective resolution to customer...
-
Quality Assurance Manager
hace 2 semanas
Santa Catarina, Nuevo León, México Vertiv A tiempo completoJob Title: Quality ManagerVertiv is seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for developing and implementing quality control systems and processes to ensure compliance with industry standards, regulations, and customer requirements.Responsibilities:Develop and implement quality control systems...
-
Disbursement Manager
hace 2 semanas
Santa Catarina, Nuevo León, México Carrier A tiempo completoAbout the RoleWe are seeking an experienced Disbursement Manager who is self-motivated and committed to the Carrier Way Values. The Disbursement Manager is a key contributor to the CBS team, ensuring hundreds of thousands of accounts payables are accurately and efficiently disbursed to vendors worldwide.Key ResponsibilitiesValidation of business policies for...
-
Disbursement Manager
hace 1 mes
Santa Catarina, Nuevo León, México Carrier A tiempo completoAbout the RoleWe are seeking an experienced Disbursement Manager who is self-motivated and committed to the Carrier Way Values. The Disbursement Manager is a key contributor to the CBS team, ensuring hundreds of thousands of accounts payables are accurately and efficiently disbursed to vendors worldwide.Key ResponsibilitiesValidation of business policies for...
-
Quality Assurance Manager
hace 4 semanas
Santa Catarina, Nuevo León, México Vertiv A tiempo completoJob Title: Quality ManagerVertiv is seeking a highly skilled Quality Manager to join our team. As a Quality Manager, you will be responsible for developing and implementing quality control systems and processes to ensure compliance with industry standards, regulations, and customer requirements.Responsibilities:Quality Control Systems: Develop and implement...
-
Service Excellence Manager
hace 7 días
Santa Catarina, Nuevo León, México Carrier A tiempo completoAbout the RoleWe are seeking a highly skilled Service Excellence Manager to join our team at Carrier. As a key member of our organization, you will be responsible for overseeing Carrier Excellence/Continuous Improvement projects and driving moderate to significant improvements in processes, systems, and products to enhance quality performance.Key...
-
Quality Assurance Manager
hace 2 semanas
Santa Catarina, Nuevo León, México Vertiv A tiempo completoJob SummaryWe are seeking a highly skilled Quality Manager to join our team at Vertiv. As a Quality Manager, you will be responsible for developing and implementing quality control systems and processes to ensure compliance with industry standards, regulations, and customer requirements.ResponsibilitiesDevelop and implement quality control systems and...
