Senior Policy Harmonization Manager

hace 1 día


Xico, México Uber A tiempo completo

About the Role

We are seeking a highly skilled Policy Harmonization Manager to join our team at Uber. As a key member of our LATAM Product Insights & Roll-out initiative, you will play a critical role in streamlining and strengthening customer support policies across the region.

Key Responsibilities:

  • Develop and implement globally applicable customer support policies, taking into account local regulations, competition, and market dynamics.
  • Collaborate with global teams to establish Governance processes and role-based access controls, ensuring policy consistency and preventing arbitrary modifications.
  • Champion the policy harmonization effort across the LATAM mega-region, serving as the primary point of contact for stakeholders and representing the program locally.
  • Lead the integration of best practices, facilitate impactful workshops with customer experience leads and operational stakeholders, and clarify decision-making authority.

Requirements:

  • 5+ years of experience in technology, consulting, operations, or other highly agile, project-based environments.
  • Strong strategic thinker with excellent communication skills, capable of articulating complex ideas clearly and persuasively.
  • Proven track record in operational excellence, project management, and stakeholder management.
  • Experience in a top-tier strategy consulting firm is a plus.

What We Offer:

At Uber, we are committed to fostering a culture of innovation, collaboration, and continuous learning. As a Policy Harmonization Manager, you will have the opportunity to work with a talented team of professionals, develop your skills, and make a meaningful impact on our business.



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