Senior Policy Harmonization Manager
hace 1 día
About the Role
We are seeking a highly skilled Policy Harmonization Manager to join our team at Uber. As a key member of our LATAM Product Insights & Roll-out initiative, you will play a critical role in streamlining and strengthening customer support policies across the region.
Key Responsibilities:
- Develop and implement globally applicable customer support policies, taking into account local regulations, competition, and market dynamics.
- Collaborate with global teams to establish Governance processes and role-based access controls, ensuring policy consistency and preventing arbitrary modifications.
- Champion the policy harmonization effort across the LATAM mega-region, serving as the primary point of contact for stakeholders and representing the program locally.
- Lead the integration of best practices, facilitate impactful workshops with customer experience leads and operational stakeholders, and clarify decision-making authority.
Requirements:
- 5+ years of experience in technology, consulting, operations, or other highly agile, project-based environments.
- Strong strategic thinker with excellent communication skills, capable of articulating complex ideas clearly and persuasively.
- Proven track record in operational excellence, project management, and stakeholder management.
- Experience in a top-tier strategy consulting firm is a plus.
What We Offer:
At Uber, we are committed to fostering a culture of innovation, collaboration, and continuous learning. As a Policy Harmonization Manager, you will have the opportunity to work with a talented team of professionals, develop your skills, and make a meaningful impact on our business.
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