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Program Manager for Policy Harmonization

hace 2 meses

Xico, México Uber A tiempo completo
About the Role

As a key member of the LATAM Product Insights & Roll-out initiative, you will play a pivotal role in streamlining and strengthening customer support policies. Your expertise will ensure that policies are globally applicable while being sensitive to local needs, regulations, competition, and market dynamics. By leveraging data and market research, you will tailor policies to align with customer expectations and organizational constraints, such as budget considerations.

Key Responsibilities
  • Collaborate with global teams to establish Governance processes and role-based access controls, preventing arbitrary policy modifications.
  • Champion the policy harmonization effort across the LATAM mega-region, serving as the primary point of contact for stakeholders and representing the program locally.
  • Guide the integration of best practices, facilitate impactful workshops with customer experience leads and operational stakeholders, and clarify decision-making authority.
  • Keep the organization's global strategy and local nuances in mind while making decisions.
Requirements
  • 5+ years of experience in technology, consulting, operations, or other highly agile, project-based environments.
  • Strong strategic thinker with excellent communication skills.
  • Strong Stakeholder Management for geographically and functionally diverse partners.
  • Large-scale, complex project and program management experience.
  • Willingness to dive deep down into details and passion for enhancing customer experience.
  • Excellent communication skills, capable of articulating complex ideas clearly and persuasively.
  • Demonstrates leadership through vision, excellence, and the ability to inspire trust and collaboration.
  • Committed to quality, customer-first thinking, and continuous personal and professional development.
Preferred Qualifications
  • MBA or proven business strategy and analytical skills, particularly in data-driven decision-making.
  • Experience in a top-tier strategy consulting firm.