Customer Service Ambassador

hace 7 días


Tijuana, Baja California, México Naps A tiempo completo

**Vacante para la empresa NAPS**:

At NAPS, we're passionate about creating unique, custom t-shirts that bring our customers' ideas to life. As a key member of our team, you'll play a crucial role in helping us deliver exceptional customer experiences.

**Responsibilities**:

We're looking for a highly motivated and customer-focused individual to join our team as a Customer Service Representative. In this role, you'll be responsible for:

- Assisting customers with website navigation, custom design creation, and order processing.

- Creating competitive quotes for customer order requests.

- Serving as a point of contact between customers and our departments, ensuring timely delivery and customer satisfaction.

- Completing time-sensitive customer follow-ups to ensure fulfillment of sales and customer service needs.

**Requirements**:

To succeed in this role, you'll need:

- True computer proficiency and ability to navigate systems.

- Bilingual skills with 80-90%+ proficiency in English.

- High attention to detail, organization, and multi-tasking skills.

- Ability to problem-solve and think outside the box.

- Associate degree or higher.

- Previous experience with custom manufacturing is a plus.

**Work Schedule**:

We're looking for a full-time team member to work Monday to Friday from 7 am to 5 pm, located in Hacienda del Colorado, 22220 Tijuana, B.C.

**Education and Experience**:

We're seeking a candidate with a Superior degree and a medium level of experience in customer service.

**Department and Industry**:

This role is within our Customer Service department, working in the Textiles industry.

**Skills**:

We're looking for a candidate with strong customer service, bilingual, and multi-tasking skills, as well as experience with custom manufacturing and inside sales.



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