Enterprise Cloud Adoption Specialist
hace 2 semanas
At Nutanix, we are on a mission to transform the way companies work. Our team is passionate about delivering exceptional customer service and driving business growth through strategic partnerships. As an Enterprise Cloud Adoption Specialist, you will play a critical role in helping our customers unlock the full potential of our cloud solutions.
We enable our customers' success through personalized onboarding and continuous support. Your day-to-day work will involve collaborating with our Field Sales Account Managers, Systems Engineers, and Renewal Quote Representatives to ensure seamless adoption and utilization of our solutions. You will advise our customers on maximizing the value from our wide array of products, while working closely with your peers in our regional sales organization to maximize renewal revenue and rates.
Within six months, you will be comfortable with our tools and processes, build positive relationships with your internal and external ecosystem, and develop a customer engagement plan aligned with our account team for your dedicated space. We are confident that within your first year, you'll have developed strong relationships with our customers, driving the design of tailored optimization plans driven by your comprehensive understanding of their unique needs and challenges.
About the Role
- Maintain a consistent cadence of client-facing activities designed to increase product adoption, deliver value to the customer, and increase the likelihood of renewals.
- Present Progress Check-Ins developed with Customer Systems Engineers to drive customer conversations surrounding adoption, support cases, license expiration.
- Develop strategic long-term plans with customers.
- Project and manage adoption and implementation plans.
- Coordinate the resolution of post-sale implementation issues together with the Engineering and Services team.
- Proactively coach team members on best practices to ensure the success of the team and every customer.
What You Will Bring
- 4-6 years of experience in software sales and customer adoption, retention, and renewals.
- Experience and successful track record with a renewal and recurring revenue model.
- Experience connecting customers' business objectives with necessary technologies to achieve them; knowledge of technologies such as virtualization, storage, servers, clouds, and networking.
- The ability to adopt the approach of continuous improvement and actively contribute to the process and procedure of the team.
- Strong verbal and written communication, prioritization, and time management skills.
- Bachelor's degree or equivalent.
Compensation Package: $80,000 - $110,000 per annum, depending on location and experience. Please note that salary may vary based on factors such as location and performance.
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