Senior Customer Experience Manager
hace 6 días
We are seeking a highly skilled and experienced Senior Customer Experience Manager to lead our customer care and business planning performance in Mexico and Colombia. As a key member of our team, you will be responsible for balancing and optimizing resources, collaborating closely with stakeholders, and delivering positive business outcomes.
Key Responsibilities- Identify and lead initiatives to drive significant improvements in customer satisfaction and cost savings
- Work collaboratively with regional planning and training teams to define production, inventory, and airfreight strategies
- Ensure cost-effective and timely fulfillment of customer demand
- Lead the Sales and Operations Planning (S&OE) process for Mexico and Colombia, working collaboratively with commercial teams on inventory losses, new product introductions, and discontinuations
- Act as the Single Point of Contact (SPOC) for customer experience, planning, and transport and distribution in Firnin for any escalations or projects
- Work with commercial and regional teams to define collaborative agendas with key clients
- A rich history and a promising future of bold scientific innovation and passionate creation with our customers
- A space to grow by encouraging and supporting curiosity and an open mindset
- A culture that prioritizes safety and well-being, both physically and mentally
- The opportunity to work for a company where sustainability is core to our strategy and purpose
- Competitive pay, career growth opportunities, and outstanding benefit programs
- Graduation in Supply Chain/Planning or correlated areas
- 10+ years of previous experience
- Advanced English and Spanish language skills
- APICS or correlated certification desired
- Business acumen, leadership, collaboration, communication, and analytical skills
- Technology savviness
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