Empleos actuales relacionados con Technical Support Specialist - Xico, México - Gigamon
-
Technical Support Specialist
hace 2 semanas
Xico, México Capgemini A tiempo completo**Technical Support Specialist**As a Technical Support Specialist at Capgemini, you will provide high-quality technical support to our clients. Key responsibilities include: Strong knowledge of SQL Server and ability to understand complex SQL queries Ability to write and execute complex SQL scripts Experience in managing incidents and working independently...
-
Technical Support Specialist
hace 2 semanas
Xico, México Legion A tiempo completoTechnical Support Specialist**Job Summary**Legion is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will provide exceptional support to our customers, troubleshooting complex issues and providing end-to-end resolution.**Key Responsibilities**Troubleshoot complex technical issues and provide...
-
Technical Support Specialist
hace 3 semanas
Xico, México Legion A tiempo completoJob Title: Technical Support SpecialistLegion is seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing exceptional support to our customers, troubleshooting complex issues, and escalating issues to our engineering team as needed.Responsibilities:Provide technical...
-
Technical Support Specialist
hace 2 semanas
Xico, México Wpp A tiempo completoJob Title: Technical Support SpecialistAbout the Role:We are seeking a highly skilled Technical Support Specialist to join our team at WPP. As a Technical Support Specialist, you will be responsible for providing technical support and assistance to our users, ensuring that they have the necessary tools and resources to perform their jobs effectively.Key...
-
Technical Support Specialist
hace 1 semana
Xico, México Sae A tiempo completoSáe, a leading technology company, seeks a talented Technical Support Specialist to join its team.As a Technical Support Specialist, you will provide remote assistance to clients in the US and Canada, troubleshooting issues with high-end printing equipment and offering actionable advice.The ideal candidate will possess strong communication skills, a systems...
-
Technical Support Specialist
hace 3 semanas
Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completoTechnical Support SpecialistWe are seeking a highly skilled Technical Support Specialist to join our team. As a Technical Support Specialist, you will be responsible for providing technical assistance to clients in the United States via chat.Your primary goal will be to provide solutions for issues related to low internet speed and cable TV issues for the #1...
-
Technical Support Specialist
hace 1 semana
Xico, México Zebra Technologies A tiempo completo**About the Role**:We are seeking a skilled Technical Customer Support Specialist to join our team at Zebra Technologies. As a Technical Customer Support Specialist, you will be responsible for communicating technical solutions to customers using effective communication, listening and comprehension skills.**Key Responsibilities**:Communicate technical...
-
Technical Support Specialist
hace 2 semanas
Xico, México Content+Cloud A tiempo completo**Expand Your Expertise with Content+Cloud**We're seeking a skilled Technical Support Specialist to join our team and help us deliver exceptional 2nd line tech support to our clients.As a Technical Support Specialist, you'll be part of a multi-lingual team supporting clients across the globe, with a focus on providing remote support for offices in Spain,...
-
Technical Support Specialist
hace 6 días
Xico, México Autoservicio Mecanico "Hnos Santillan" A tiempo completoJob Description: As a Technical Support Specialist at our company, you will be responsible for providing top-notch customer service and technical support to our clients. Your goal will be to resolve issues efficiently and effectively, ensuring a high level of satisfaction for our customers. Key Responsibilities: • Respond to customer inquiries and resolve...
-
Technical Support Specialist
hace 6 días
Xico, México Aspen Technology, Inc. A tiempo completoProvide Exceptional Customer SupportAs a Technical Support Specialist at AspenTech, you will be a key member of our Customer Support and Training team, responsible for delivering high-quality solutions to our customers. With a strong focus on technical expertise and customer satisfaction, you will troubleshoot and resolve complex technical issues, provide...
-
Technical Support Specialist
hace 2 semanas
Xico, México Armis A tiempo completoArmis is seeking a skilled Technical Support Specialist to join our team of experts in asset security. This role offers the perfect blend of start-up culture, enterprise-level benefits, and top pay in the industry. If you're passionate about delivering exceptional customer experiences and have a knack for problem-solving, we want to hear from you.As a...
-
Technical Support Specialist
hace 1 día
Xico, México Rad Data Communications, Ltd A tiempo completo**Job Summary**At Rad Data Communications, Ltd, we are looking for a highly skilled Technical Support Specialist to join our team. The successful candidate will be responsible for analyzing network and equipment configuration problems and defects, as well as providing technical training to coworkers and customers.**Key Responsibilities**• Analyze network...
-
Technical Support Specialist
hace 1 semana
Xico, México Hsbc A tiempo completoJob OverviewWe are seeking an experienced professional to join our team in the role of Tech Specialist Support at Hsbc.Key ResponsibilitiesProvide support for software, hardware, and networking for desktops, laptops, and servers.Perform maintenance and support on legacy products.Install and maintain PCs and associated software, networks, servers, and...
-
Technical Support Specialist
hace 6 días
Xico, México Citi A tiempo completoWelcome to our team of skilled professionals!We are seeking a Technical Support Specialist to join our ranks. As a key member of our team, you will be responsible for providing top-notch technical support to our customers. Responsibilities:* Troubleshoot and resolve technical issues in a timely and professional manner* Collaborate with internal teams to...
-
Technical Support Specialist
hace 1 semana
Xico, México Tech Mahindra De México, S. De R.L. De C.V. A tiempo completoWe are seeking a skilled Technical Support Specialist to join our team at Tech Mahindra De México, S. De R.L. De C.V. as a bilingual customer service representative. Your primary responsibility will be to provide technical assistance through chat to clients in the United States.As a Technical Support Specialist, you will be the first point of contact for...
-
Technical Support Specialist
hace 2 semanas
Xico, México Philips A tiempo completo**Job Title**: Technical Support Specialist**About the Role**:We're seeking a skilled Technical Support Specialist to provide exceptional technical support to our customers. As a key member of our team, you'll be responsible for resolving complex technical issues remotely, ensuring customer satisfaction and minimizing downtime.**Key Responsibilities**:-...
-
Technical Support Specialist
hace 1 día
Xico, México Icon Plc A tiempo completoJob Title: Technical Support SpecialistJob Summary: We are seeking a highly skilled Technical Support Specialist to provide support for our clinical systems. The ideal candidate will have experience working in a first and second tier capacity and possess excellent problem-solving skills.Responsibilities:Provide remote and in-person support to users of our...
-
Senior Technical Support Specialist
hace 2 semanas
Xico, México Sequoia Connect A tiempo completoJob Title: Senior Technical Support SpecialistAbout the Role:We are seeking a highly skilled Senior Technical Support Specialist to join our team at Sequoia Connect. As a key member of our infrastructure support team, you will be responsible for providing Level 3 technical support for infrastructure issues, troubleshooting and resolving complex technical...
-
Technical Support Specialist
hace 1 semana
Xico, México Codertal A tiempo completo**Job Summary:**We are seeking a highly skilled and experienced Technical Support Specialist to join our team at Codertal. As a Technical Support Specialist, you will be responsible for providing exceptional customer service and support to our clients, ensuring their satisfaction and loyalty.**Key Responsibilities:**Engage in retention efforts to ensure...
-
Technical Support Specialist
hace 2 semanas
Xico, México Thermo Fisher Scientific A tiempo completo**About the Role**At Thermo Fisher Scientific, we are a team of 100,000+ colleagues who share a common set of values - Integrity, Intensity, Innovation, and Involvement. Together, we accelerate research, solve complex scientific challenges, drive technological innovation, and support patients in need.As a Service Support Specialist, you will be a key player...
Technical Support Specialist
hace 2 meses
Gigamon is seeking a Technical Support Engineer to provide world-class support to our customers and partners. As a key member of our support team, you will be responsible for delivering top-tier user support experiences using Salesforce service cloud software.
Responsibilities
- Provide accurate and creative technical solutions to user-reported problems.
- Update and document issue details, follow-up conversations, escalations, and resolution in our case management system.
- Create and add to knowledge base articles in our knowledge base.
- Report defects to Engineering after lab replications, meeting Escalation standards.
- Work collaboratively within the Support organization to drive Support process improvements and initiatives.
- Participate in periodic weekend shifts and rotational 24*7 on-call support to provide escalation coverage to Elite customers outside of regular work hours.
- Manage customer escalations and drive issues to completion while keeping involved parties in the loop.
- Work with other organizations to convey customer concerns and requirements.
Requirements
- Bachelor's degree in Computer Science, Computer Technology, or related technical discipline.
- Advanced or Fluent in English and Spanish (verbal and written).
- Minimum 2 Years of Technical support experience in either networking or security.
- Hands-on experience with L2 and L3 technologies including Ethernet, TCP/IP, Routing Protocols, switching technologies, Stacking, QoS.
- Solid knowledge of TCP/IP and OSI networking model.
- Excellent problem-solving and multitasking skills with the ability to organize and prioritize.
- Fun to work with - for our customers and your team.
- Must live within 50 miles of Mexico City.
Preferred Qualifications
- Excellent problem-solving and multitasking skills with the ability to organize and prioritize responsibilities effectively to meet deadlines.
- Preferred certifications - Associate/professional level Industry certs in Networking/Security technologies, e.g. CCNA/CCNP etc.
