Technical Support Specialist
hace 24 horas
Empowering Innovation and Excellence
At Vision-Box, we are committed to delivering cutting-edge solutions that transform the way citizens and travelers interact with our technology. As a Technical Support Specialist, you will play a vital role in ensuring the seamless operation of our systems, driving innovation, and excellence in every aspect of our business.
Key Responsibilities:
- Deploy, install, test, and configure new systems to meet the evolving needs of our customers.
- Support the setup of exhibitions and demonstration activities, showcasing the capabilities of our technology.
- Perform hardware, firmware, and software updates at touchpoint level, including licenses and patches, to maintain the highest level of performance and security.
- Conduct hands-on troubleshooting at the touchpoint level, resolving issues efficiently and effectively.
- Liaise with customers on-site, remotely, and proactively communicate with the TSS Coordinator, SDM, and PM to escalate issues and identify areas for service improvement.
- Develop knowledge articles for the Knowledge Management DB, ensuring that our team has access to the latest information and best practices.
- Comply with company policies, including Health and Safety, Vehicle use, Expenses, and ensure that Environment and Health & Safety is integrated into all activities.
- Adhere to EHS Policy & Procedures as well as ISO 9001, ISO 14001, and ISO 45001 compliance.
- Comply with information security and data privacy policies and procedures adopted by Vision-Box, reporting any incidents or weaknesses immediately.
- Contribute to the correct separation of waste and its placement in the respective containers.
About Vision-Box
We have delivered over 5,000 identity enrolment solutions across the globe, enabling access to robust identity schemes and the use of automated systems for hundreds of millions of citizens and passengers every year. As a partner to prestigious Governments, Airports, and Airlines around the world, we enhance citizen services and traveler experiences, establishing identity through high-performance enrolment, verification, and authentication.
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