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Technical Support Specialist

hace 2 meses

Xico, México Nielseniq A tiempo completo

**Job Summary**

We are seeking a highly skilled Technical Support Specialist to join our NielsenIQ Technology team. As a Technical Support Specialist, you will be responsible for providing enterprise-level technical support to our customers and prospects via a support ticketing system and within Service Level Agreements (SLAs).

**Key Responsibilities**

  • Provide technical support to customers and prospects via phone, email, and chat
  • Research, diagnose, troubleshoot, and identify solutions to resolve customer technical issues
  • Collaborate with internal teams to resolve complex technical issues
  • Document knowledge and help educate colleagues and teammates on technical cases
  • Stay up-to-date with product knowledge and latest features and functionality

**Requirements**

  • Bachelor's degree in Information Systems, Computer Science, Industrial Engineering, or equivalent
  • Experience providing technical support or being part of an implementation team
  • Strong troubleshooting and problem-solving skills
  • Strong customer service orientation
  • Excellent written and verbal communication skills
  • Good level of written and spoken English and Spanish
  • Strong SQL background
  • Ability to work outside of business hours from time to time

**Nice to Have**

  • Knowledge in Linux systems, utilities, and scripting
  • Experience with supporting an analytic product in a SAAS environment
  • Development skills
  • Knowledge of ETL processes
  • Business orientation specifically in Retailer domain

**About NielsenIQ**

NielsenIQ is the world's leading consumer intelligence company, delivering the most complete understanding of consumer buying behavior and revealing new pathways to growth. We are a global company with operations in 100+ markets, covering more than 90% of the world's population.