ServiceNow Platform Manager

hace 3 semanas

Ecatepec de Morelos, México Zillow A tiempo completo
About the Role

We are seeking a highly skilled ServiceNow Administrator to join our team at Zillow. As a key member of our IT organization, you will be responsible for managing and optimizing our ServiceNow platform, which plays a critical role in our service management and workflow automation.

As a ServiceNow Administrator, you will be part of a team responsible for configuring, maintaining, and improving the platform to ensure its efficiency in supporting our business processes and delivering outstanding user experiences. This role includes overall responsibility for the system and its processes, as well as serving as a ServiceNow expert for any projects that may impact service.

You will work with customers to understand, propose, and deliver solutions using ServiceNow standard methodologies. In addition to day-to-day administration, the Admin may also work in platform upgrades, facilitating rollouts of new applications and improvements.

Key Responsibilities
  • Day-to-day administration of the organization's new ServiceNow platform.
  • Identify bottlenecks and develop optimizations & customizations based on needs.
  • Work with other IT team members to drive adoption.
  • Perform daily maintenance and issue resolution.
  • Coordinate and be accountable for daily ServiceNow support requests.
  • Support implemented and proposed solutions on the platform.
Requirements
  • 1-3 years of experience with ServiceNow administration.
  • Experience in implementing ServiceNow processes and functions.
  • Strong customer focus and desire to provide an impeccable customer experience.
  • Strong documentation, analytical, and problem-solving skills.
  • Strong written and verbal communication skills; must be able to interact well across all levels of the business.
  • Better together mentality, positive attitude, demonstrated experience in working well with others to encourage team cohesiveness and morale.
  • Ability to adapt/respond in a multifaceted, fast-paced, customer-focused, IT environment characterized by rapid change, minimal lead times, and multiple challenging priorities.
  • A hands-on, can-do, positive attitude.
About Zillow

Zillow is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, Zillow and its affiliates help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences. Millions of people visit Zillow Group sites every month to start their home search, and now they can rely on Zillow to help make it easier to move.

The work we do is helping people move from dreaming to transacting - and no matter what job you're in, you will play a critical role in making this vision a reality. Our efforts to streamline the real estate transaction are supported by a deep-rooted culture of innovation, our passion to redefine the employee experience, and a fundamental commitment to Equity and Belonging.

We're also setting the standard for work experiences of the future, where our employees are supported in doing their best work and living a flexible, well-balanced life. But don't just take our word for it. Read recent reviews on Glassdoor and recent recognition from multiple organizations, including: the 100 Best Companies to Work For in 2022 list, Glassdoor Employees' Choice Award, honoring the Best Places to Work in 2022, Bloomberg Gender-Equality Index 2022, Human Rights Campaign (HRC) Corporate Equity Index and Best Place to Work for LGBTQ Equality 2022, and TIME 100 Most Influential Companies list.

Zillow Group is an equal opportunity employer committed to fostering an inclusive, innovative environment with the best employees. We are committed to equal employment opportunity regardless of race, color, ancestry, religion, sex, national origin, sexual orientation, age, citizenship, marital status, disability, and gender identity. If you have a disability or special need that requires accommodation, please contact your recruiter directly.

Qualified applicants with arrest or conviction records will be considered for employment in accordance with applicable state and local law.

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