ServiceNow Platform Manager

hace 4 semanas


Ciudad de México, Ciudad de México ZMEX Zillow Mexico, S. de R.L. de C.V. A tiempo completo

About the Role

We are seeking a highly skilled ServiceNow Administrator to join our team at ZMEX Zillow Mexico, S. de R.L. de C.V. As a key member of our IT team, you will be responsible for managing and optimizing our ServiceNow platform to ensure its efficiency in supporting our business processes and delivering outstanding user experiences.

Key Responsibilities

  • Manage and maintain the ServiceNow platform, including configuration, customization, and troubleshooting.
  • Develop and implement ServiceNow processes and functions to improve user interactions and automate business processes.
  • Provide user support and training, and maintain accurate documentation of configurations, processes, and customizations.
  • Stay up-to-date with ServiceNow releases, features, and standard processes, and implement best practices to ensure the platform's integrity and performance.
  • Collaborate with IT teams, TPMs, and ServiceNow customers to align with business requirements and configure the platform accordingly.

About Us

ZMEX Zillow Mexico, S. de R.L. de C.V. is reimagining real estate to make it easier to unlock life's next chapter. As the most-visited real estate website in the United States, we help movers find and win their home through digital solutions, first-class partners, and easier buying, selling, financing, and renting experiences.

What We Offer

  • A competitive base salary and benefits package.
  • Eligibility for equity awards based on experience, performance, and location.
  • A dynamic and supportive work environment that encourages collaboration and innovation.

Requirements

  • 1-3 years of experience with ServiceNow administration.
  • Experience in implementing ServiceNow processes and functions.
  • Strong customer focus and desire to provide an impeccable customer experience.
  • Strong documentation, analytical, and problem-solving skills.
  • Strong written and verbal communication skills, with the ability to interact well across all levels of the business.


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