Senior Manager in Trade Surveillance Operations
hace 2 semanas
At Nasdaq, we're seeking a highly skilled and experienced Senior Manager to lead our Trade Surveillance Operations team. As a key member of our organization, you will be responsible for implementing our organization's strategies through effective direction and management of resources, while being accountable for business strategies, functional or operational areas, processes, or programs.
Key Responsibilities:- Manage and develop a team of people, setting direction and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as-needed basis.
- Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints.
- Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws.
- Develop organization-wide initiatives to proactively inform and educate customers.
- MBA, MSc or related discipline, or equivalent work experience.
- Prior management experience in the fintech / IT industry for at least 5 years.
- Excellent verbal, written and client-facing communication skills.
- Perfect written and verbal communication skills in English.
- Business domain knowledge with an interest and knowledge of capital markets and trading compliance.
- SaaS knowledge is an advantage.
- Experience with working directly with customers in a global environment.
Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.
We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.
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Senior Manager in Trade Surveillance Operations
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