Senior Manager in Trade Surveillance Operations

hace 5 días

Ciudad de México, Ciudad de México https:www.energyjobline.comsitemap A tiempo completo
Job Description

As a Senior Manager in Trade Surveillance Operations, you will be responsible for implementing organizational strategies through effective direction and management of resources. You will be accountable for business strategies, functional or operational areas, processes, or programs. Your role will involve managing and developing a team of people, setting direction, and deploying resources on varying projects. You will also participate in organization-wide projects and provide guidance and expertise on an as-needed basis.

You will be responsible for providing efficient and high-quality client services to financial institutions. This includes pre-sales and post-sales service to clients. You will also be responsible for continuing development and improvement of the client services with the overall objective of shortening the client response time and increasing service quality. This position is responsible for both technical and non-technical support.

Why Nasdaq

Nasdaq is a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence. We are committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.

What We Offer

Nasdaq is currently seeking a motivated and passionate individual to lead a team of Functional Analysts and Data Analysts. Our Trade Surveillance service powers surveillance and compliance for over 150 market participants across 65 markets globally. Scalable to millions of transactions and flexible to manage several outstanding data sources, NTS Surveillance holistically examines scenarios across multiple venues and asset classes.

What You Will Do
  • Implement organizational strategies through effective direction and management of resources, while being accountable for business strategies, functional or operational areas, processes, or programs.
  • Manage and develop a team of people, setting direction, and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as-needed basis.
  • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints.
  • Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, in accordance with consumer laws.
  • Develop organization-wide initiatives to proactively inform and educate customers.
What We Expect
  • MBA, MSc or related discipline, or equivalent work experience.
  • Prior management experience in the fintech/IT industry for at least 5 years.
  • Excellent verbal, written, and client-facing communication skills are a must.
  • Perfect written and verbal communication skills in English.
  • Business domain knowledge with an interest and knowledge of capital markets and trading compliance. SaaS knowledge is an advantage.
  • Experience with working directly with customers in a global environment.
Come as You Are

Nasdaq is an equal opportunity employer. We positively encourage applications from suitably qualified and eligible candidates regardless of age, color, disability, national origin, ancestry, race, religion, gender, sexual orientation, gender identity and/or expression, veteran status, genetic information, or any other status protected by applicable law.

We will ensure that individuals with disabilities are provided reasonable accommodation to participate in the job application or interview process, to perform essential job functions, and to receive other benefits and privileges of employment. Please contact us to request an accommodation.

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