Senior Manager in Trade Surveillance Operations

hace 4 semanas


Ciudad de México, Ciudad de México Nasdaq A tiempo completo
Job Summary

Nasdaq is seeking a Senior Manager in Trade Surveillance Operations to lead a team of Functional Analysts and Data Analysts. The successful candidate will be responsible for implementing organization strategies through effective direction and management of resources, while being accountable for business strategies, functional or operational areas, processes, or programs.

Key Responsibilities
  • Implement organization's strategies through effective direction and management of resources, while being accountable for business strategies, functional or operational areas, processes, or programs
  • Manage and develop a team of people, setting direction, and deploying resources on varying projects, participating in organization-wide projects, while providing guidance and expertise on an as-needed basis
  • Provide new and existing customers with the best possible service in relation to billing inquiries, service requests, suggestions, and complaints
  • Ensure that good customer relations are maintained, and customer claims and complaints are resolved fairly and effectively, and in accordance with the consumer laws
  • Develop organization-wide initiatives to proactively inform and educate customers
Requirements
  • MBA, MSc or related discipline, or equivalent work experience
  • Prior management experience in the fintech / IT industry for at least 5 years
  • Excellent verbal, written and client-facing communication skills is a must
  • Perfect written and verbal communication skills in English
  • Business domain knowledge with an interest and knowledge of capital markets and trading compliance.
  • SaaS knowledge is an advantage
  • Experience with working directly with customers in a global environment
About Nasdaq

Nasdaq is a global tech leader committed to breaking down barriers to inclusive prosperity. We see technology as a means to free people up to work together more productively and effectively by centralizing data, analytics, and market intelligence.

We are committed to building a more diverse and inclusive workforce. Not only is it our responsibility to do better, but we also need representative voices to power the fresh thinking that is vital for our business and our clients.



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