Nxp Semiconductors IT Support Specialist

hace 2 meses


Guadalajara, Jalisco, México Nxp Semiconductors A tiempo completo
Role Overview

The Nxp Semiconductors on-site team member addresses all incidents, tasks, and requests assigned to him/her promptly and efficiently.

Key Responsibilities:
  • Provides technical support for Infrastructure items and NXP devices within a defined scope (i.e., data centers, telecommunication rooms, telephony, and PCs)
  • Perform technical activities related to PC lifecycle (Image, configure, deliver, refresh, and retire)
  • Help Personal Computer users troubleshoot problems and perform corrective actions for hardware and software
  • Collaborate with other IT team members when the problem is beyond his/her capabilities or scope of work
  • Provide a positive customer experience while addressing client issues, concerns, or questions
  • Collaborate on administrative activities on-site, such as running inventory, managing stock levels, ordering devices, and following disposal procedures
Required Skills and Qualifications:
  • 3 + years of experience in IT on-site support activities
  • Advanced knowledge of:
    • Windows-based computers (Imaging, upgrading, troubleshooting, and repairing)
    • Authentication services
    • IT Management Systems (i.e., ServiceNow)
  • General knowledge of:
    • Datacenters and telecommunication infrastructure
    • Fixed telephony systems
    • Network Infrastructure
  • Soft skills:
    • Good verbal communication skills to explain technical problems and solutions to non-technical people
    • Patience, Empathy, and Understanding of problems and concerns of non-technical clients
    • Positive vocabulary and kind avoidance of political, religious, or other socially controversial topics
    • Friendly, cordial, and professional attitude
    Benefits:
    • $80,000 - $100,000 per year salary range, depending on location and experience
    • On-site presence during business hours
    • Flexibility in workspace assignment (Building and Room within the same site)

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