Desktop Support Specialist

hace 4 semanas


Tijuana, Baja California, México Iron Systems A tiempo completo
Job Title: EUC Desktop Support

About the Role:

We are seeking a highly skilled EUC Desktop Support Specialist to join our team at Iron Systems. As a key member of our IT department, you will be responsible for providing top-notch technical support for our desktop devices, ensuring seamless user experience and minimizing downtime.

Responsibilities:

  • Manage desktop device incidents through to resolution, including hardware, software, and connectivity issues.
  • Provide IMAC and desk-side support services, ensuring prompt and efficient resolution of issues.
  • Manage hard and soft break fix services for laptops and desktops, ensuring minimal downtime and maximum productivity.
  • Support and maintain the configuration and installation of desktop devices, including patch updates, hardware replacements, and spares provided by vendors.
  • Analyze Service Desk calls and incident data to identify potential user training requirements and automation opportunities.
  • Ensure that each desktop device is installed with the appropriate desktop image.
  • Monitor security profiles and anti-virus software on all desktop devices, taking appropriate action in the event of non-compliance with security requirements.
  • Provide VIP support for desk-side issues and serve as the point of contact for all IT-related issues at the site.

Requirements:

  • Knowledge and experience with Windows 7 OS.
  • Good understanding of Active Directory and smart hands and feet support.
  • Experience with service management tools, such as ServiceNow.
  • Strong expertise in EUC tools, remote support tools, MS Office, and Outlook.
  • Good understanding of Lync, VPN, and mobile device support.
  • Awareness of ITIL processes, including Incident, Change, Problem, Service Request, and related activities.
  • Associate degree (A.A.) or equivalent from a three-year college or technical school with an emphasis in electronics required; Bachelor's degree preferred.


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