Desktop Support Specialist
hace 6 horas
At Iron Systems, we are seeking a highly skilled Desktop Support Specialist to join our team. As a key member of our IT department, you will be responsible for providing top-notch support for our desktop devices, ensuring that our employees have the tools they need to succeed.
Responsibilities:- Manage desktop device incidents through to resolution, including hardware, software, and connectivity issues.
- Provide standard and approved hardware and software support and maintenance on Desktop Devices for their entire lifecycle.
- Analyze Service Desk calls for Desktop Devices and incident data to identify potential user training requirements and automation opportunities.
- Ensure that each Desktop Device is installed with the appropriate Desktop image.
- Monitor security profiles and anti-virus software on all Desktop Devices and take appropriate action in the event of non-compliance with security requirements.
- Knowledge and experience on Windows 7 OS.
- Good to have – knowledge in AD and smart hands and feet support.
- Good to have – knowledge and experience of supporting MAC devices and tablets.
- Experience with a service management tool – ServiceNow.
- Should have good expertise on EUC tools, remote support tools, MS office and outlook.
- It is preferable to have a good understanding of Lync, VPN, and mobile device support.
- Should be aware of ITIL process of Incident, Change, Problem, Service Request and related activities like spare and buffer stock management.
- Associate degree (A.A.) or equivalent from three-year College or technical school with an emphasis in electronics required; Bachelor's degree is preferred.
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